Security Response Manager

As a Product Security Response Manager, you will be responsible for managing a portion of PSIRT's global headcount. You will direct the day-to-day activities of product security engineers you lead, including processing root cause analysis of product security vulnerabilities reported as part of the bug bounty and responsible disclosure program, vulnerability remediation collaboration with internal development teams, research projects for reported vulnerability patterns, and process improvements. As a Product Security Response Manager, you will work with ServiceNow's pool of talented external researchers (i.e., our bug bounty and responsible disclosure programs) to ensure they are equipped to succeed and mitigate uncoordinated disclosures. You will also make hands-on contributions to reducing security risks in ServiceNow's products and services by partnering with other teams in the development and security organisations.

Team:

ServiceNow's Product Security Incident Response Team (PSIRT) is dedicated to managing post-release security vulnerabilities in ServiceNow-developed products. Our mission is to investigate, respond and communicate product risk. PSIRT plays a core role as a strong subject matter expert to the company during major security incidents. PSIRT is responsible for the health and management of ServiceNow's bug bounty and responsible disclosure programs. PSIRT owns the intake and triage of internally and externally reported product security vulnerabilities. PSIRT also conducts deep-dive security research to discover related vulnerabilities, consults and coordinates with internal development teams on the remediation of complex security issues, and contributes lessons learned into educational workstreams.

What you get to do in this role:

• Serve as a people leader.
• Serve as a project manager for PSIRT-led research projects.
• Oversee product security incidents, small and large.
• Stay updated on industry best practices, including the CVE program and special interest groups.
• Recommend and develop new product security policies and procedures.
• Partner with key contacts outside of our department.