Key Account Manager

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Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.

Here, everyone matters, and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people's lives – including your own.
Takeda is an equal opportunity employer - At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in and promote diversity, equity, and inclusion. As a company, we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race, ethnic origin, or disability. Our team is growing, and for this, we need bright minds with creativity and flexibility – what talent do you have?

We have an exciting opportunity as Key Account Manager Gastroenterology in Jerusalem, South, and Shfela regions. In this role, you will be responsible for maximizing utilization and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts. You will drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account, and its key stakeholders. Furthermore, you will be responsible for driving and achieving the business objectives within the allocated budget

ACCOUNTABILITIES: 

Account Management

• Understand the account situation, challenges and needs
• Formulate comprehensive, robust, and insight-driven key account plans
• Deliver on agreed objectives and tactics within the key accounts in order to drive Takeda performance
• Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)
• Manage the account plan execution according to agreed timelines and budget
• Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities, and trends to key internal stakeholders
• (including commercial, medical, market access, CEE)
• Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.
• In coordination with the supply chain, ensure Takeda product(s) is/are available at the account level 
• Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
• Act as an ambassador of the Takeda brand, its vision, and values

Stakeholder Engagement

• Develop long-term relationships between Takeda and key strategic accounts and
• their stakeholders
• Identify key external stakeholders and develop a deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
• Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
• Support and advise Healthcare professionals on the correct use of the Takeda product and services portfolio.
• Cross-Functional Team Leadership
• Proactively coordinate collaboration with medical and market access (and other internal stakeholders)  to ensure alignment in objectives and activities with accounts and external stakeholders.
• Monitor the account plan progress and hold collaborators and self, accountable as agreed
• Lead the core account team meetings and present account plans and progress at relevant
• local meetings with the management
• Identify and address any collaboration misalignments
   

Operational Excellence

• Prioritize and manage accounts within the assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
• Systematically analyze the success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
• Use learnings to further improve planning and execution
• Make changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectives

Who we are looking for: 

Critical Skills and Competencies 

• You bring a strategic Approach: balancing between the long-term vision while driving the short-term goals
• You have a collaborative spirit, establishing productive relationships and partners with others across the organization to ensure a common understanding of objectives and achieve shared goals
• You have a strong drive for results: holding yourself and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting that the end result is to help patients through innovation in medicine
• You engage Others and communicate with Impact: motivating and influencing others to gain support for ideas, strategies, and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences
• You are Customer & Patient centric and focus on customer satisfaction and deliver a quality service or product to the agreed standards; you understand the unmet needs of the patients

Experience and Education

• Minimum B.Sc. degree
• Minimum of 3 years of industry experience with at least 1 year within a hospital and/or specialty care environment
• Experience in managing customer relationships across the full spectrum of customer types in the healthcare industry
• Account management experience is desirable
• Therapy and Product area knowledge
• Healthcare environment knowledge