B2B Retention Specialist- Maternity Leave Replacement

10 hours ago

Tel Aviv, Tel Aviv, Israel Gett Full time ₪40,000 - ₪60,000 per year

We are seeking a passionate, driven, and experienced B2B Retention Specialist to join our Retention and Reactivation Team.

In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.

The position is a replacement for maternity leave.

Key Responsibilities:

  • Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
  • Provide clear, effective support to customers using our business portal and mobile application.
  • Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
  • Increase the number of active business clients by promoting product adoption and consistent usage.
  • Reduce client churn through strategic outreach and excellent customer care.
  • Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
  • Deliver accurate daily statistics and performance insights to your manager
Requirements

You will excel in this role if you possess:

  • 1+ years of experience in B2B customer service or related roles.
  • A strong execution mindset and the ability to deliver results consistently.
  • The ability to work independently, manage time effectively, and meet targets.
  • A positive attitude, high energy, empathy, and genuine customer-centricity.
  • Excellent communication and customer-facing skills.
  • The ability to quickly build trust and establish strong relationships with diverse customers.
  • Fluent English, both written and verbal.
  • A bachelor's degree.
תיאור משרה
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Requirements in local language
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