Clinical Application Specialist

About iMDsoft

At iMDsoft, "Where Caring is not just a slogan" is more than a motto—it's our mission. We develop clinical software that empowers healthcare professionals to deliver better care when it matters most. Our diverse team of professionals is united by a shared commitment to innovation, collaboration, and impact.

Role Overview

We are seeking a skilled and motivated Clinical Application Specialist (CAS) to join our Professional Services team. You will serve as a bridge between technology and clinical workflows, facilitating seamless software implementation to enhance patient care and operational efficiency. You will be on the frontline helping our customers achieve their goals. You will drive forward the project's application track, ensuring that our customers and partners are building the best system for their hospitals. This role is ideal for professionals passionate about healthcare IT and eager to make a difference in clinical environments. You will be responsible for training, supporting, troubleshooting, and enhancing our clinical software solutions across diverse hospital settings.

Key Responsibilities

• Deliver expert-level application support to healthcare clients, ensuring timely resolution of complex incidents.
• Conducting gap analysis to understand and optimize clinical processes
• Defining, mapping, assisting, as owner of the full application track from initiation to GoLive in implementation projects. Fulfilling the tasks according to the Implementation Work Instructions.
• Reproduce, analyze, and communicate updates on reported issues and defects. Troubleshooting and resolving application issues.
• Travelling to customer sites to conduct analysis, training sessions, facilitate collaborative testing, and support Go-Live implementations.
• Collaborate with cross-functional teams (Product, QA, Development, Project Manger, Sales and Support teams) to escalate and resolve challenges.
• Contribute to internal knowledge bases and documentation to improve implementation efficiency.
• Demonstrate ownership, agility, and initiative in all areas of responsibility.
• Assisting in product demonstrations when required from the Sales department.
• Analyzing user feedback to inform software improvements.
• Assisting in Customer Support activities when required.
• May be exposed throughout his/her work with the Company to customer's sensitive protected health information (PHI).
• In the event of Contingency Plan activation, may be assigned to other Company's offices tasks.

Requirements

• Minimum 2 years of experience in application implementation or support roles, preferably in healthcare IT.
• Healthcare knowledge including clinical workflows and medical terminology.
• Strong problem-solving skills with a proactive, "can-do" mindset.
• Proven ability to troubleshoot application workflows and system integrations.
• Excellent verbal and written communication skills in Hebrew and English.
• Experience with CRM and ticketing tools (e.g., MS Dynamics).
• Strong interpersonal skills and customer-oriented approach.
• Experience in software configuration, training delivery, implementation and customer support in clinical environments.

Preferred Qualifications

• Fluency in an additional language – strong advantage.
• Experience with Microsoft technologies (Windows Server, PowerShell, Active Directory, DNS).
• Proficiency in SQL Server, including basic SQL scripting and backup/restore of databases.

You will be responsible for managing the entire application process with the customer. Are you ready to contribute your expertise and support to enhance patient safety, quality of care, and operational efficiency? At iMDsoft, our commitment is centered on helping healthcare providers address the challenges of the intensive care market through specific, measurable outcomes and ongoing innovation.