Service Operations Engineer

2 days ago

Tel Aviv, Tel Aviv, Israel Appcharge Full time ₪900,000 - ₪1,200,000 per year

Appcharge is the direct-to-consumer platform for mobile games.

We help game studios sell digital goods directly to their players - skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.

Appcharge powers web stores and in-app payments for over a third of the world's top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we've grown 14x in the past year and now process over half a billion dollars annually.

We're growing fast, building with intention, and helping the biggest names in gaming take back control of their business.

As a Service Operations Engineer you will provide world-class technical support to some of the biggest mobile game publishers in the world.

You'll work closely with engineering, support, and product teams to resolve complex technical issues, improve support processes, and ensure our partners are always up and running.

If you're passionate about solving problems, thrive in a fast-paced tech environment, and want to make an impact at a rapidly growing company - we want to meet you.

Responsibilities

  • Provide Tier 2/3 support for internal and external stakeholders, ensuring top-tier service and minimal escalations to R&D
  • Communicate directly with customers via email, Zendesk, and video calls
  • Build and manage customer-facing support resources, including FAQs and playbooks
  • Troubleshoot and resolve technical issues across a range of environments, using best practices and cross-team collaboration
  • Interface with engineering, product, and customer success teams to investigate and resolve complex issues
  • Monitor and prioritize incoming technical issues to ensure timely resolution
  • Manage and lead critical customer escalations, including during off-hours on-call rotations
Requirements
  • 2+ years of experience in a technical, customer-facing role
  • Excellent verbal and written communication skills in English
  • Strong troubleshooting skills with a results-driven, customer-first mindset
  • Hands-on experience with logging and monitoring solutions like New Relic, Coralogix, , Datadog, or similar
  • Solid understanding of web technologies and client/server architecture
  • Familiarity with web debugging tools (e.g., Chrome DevTools, Fiddler, etc.)
  • Highly organized, independent, and comfortable working in a fast-moving startup environment
  • Willingness to participate in a 24/7 on-call rotation for critical incidents
  • Experience with SQL - Advantage
  • Previous experience supporting SaaS or SDK-based platforms - Advantage
  • Bachelor's degree in Computer Science, Software Engineering, or a related field - Advantage

  • Professional Services Engineer

    15 hours ago

    Tel Aviv, Tel Aviv, Israel Raft Technologies Full time ₪90,000 - ₪120,000 per year

    BackProfessional Services EngineerDepartment: OperationsLocation: Tel AvivWorkplace Type: HybridEmployment: FulltimeAbout RaftRaft Technologies is revolutionizing global connectivity by harnessing radio frequency cutting-edge Skywave technology to create the world's fastest low-latency wireless network, pushing the boundaries of communication speed to...

  • Professional Services Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Rise Full time ₪60,000 - ₪120,000 per year

    We are looking for a Professional Services Engineer to join our Professional Services team. The ideal candidate will manage technical and operational issues raised by customers and internal business teams, while also contributing to the development of new solutions, utilities, and product customizations. In this role, you will diagnose, troubleshoot, and...

  • Field Service Engineer

    14 hours ago

    Tel Aviv, Tel Aviv, Israel Fabric Full time ₪60,000 - ₪120,000 per year

    At Fabric, we enable retailers and brands to profitability scale both their online and brick-and-mortar business with a high density, high-throughput automated fulfillment platform. With its proprietary software-driven robotics, Fabric is developing a micro-fulfillment solution that enables businesses to increase their fulfillment capacity and overcome labor...

  • Field Service Engineer

    14 hours ago

    Tel Aviv, Tel Aviv, Israel Fabric Full time ₪60,000 - ₪120,000 per year

    At Fabric, we enable retailers and brands to profitability scale both their online and brick-and-mortar business with a high density, high-throughput automated fulfillment platform. With its proprietary software-driven robotics, Fabric is developing a micro-fulfillment solution that enables businesses to increase their fulfillment capacity and overcome labor...

  • Service Cloud Performance Engineer

    6 days ago

    Tel Aviv, Tel Aviv, Israel griddable Full time

    DescriptionService Cloud Performance Engineering team seeks a Performance Engineer who are passionate about solving performance and scalability challenges of cloud applications.Service Cloud is a Salesforce platform for customer service and support management.The Service Cloud team builds technology to automate service processes, streamline workflows and...

  • Cloud Services Engineer

    15 hours ago

    Tel Aviv, Tel Aviv, Israel Galil Software Ltd. Full time ₪90,000 - ₪120,000 per year

    About usWe are Galil Software, Israel's premier onshore outsourcing option for R&D and software services.Located in Nazareth Industrial Park, Galil Software is Israel's leading provider of software R&D Extension, QA Automation, DevOps services and Web and Mobile Projects.Since its founding in 2008, Galil Software has successfully established a proven track...

  • Service Cloud Performance Engineer

    6 days ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Service Cloud Performance Engineer

    6 days ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Global Service Manager

    15 hours ago

    Tel Aviv, Tel Aviv, Israel Questar Auto Technologies Full time ₪90,000 - ₪120,000 per year

    OverviewWe are seeking a highly skilled and dynamicGlobal Service Managerto lead and evolve our customer and technical support center operations. This role requires a strategic leader with strong technical acumen and aservice-oriented mindsetwho can manage performance, drive innovation, and enhance the overall customer experience across a multidisciplinary...

  • Professional Services Engineer

    15 hours ago

    Tel Aviv, Tel Aviv, Israel 2d811ea2-92d7-4e45-83da-e144cbce7d7e Full time ₪60,000 - ₪120,000 per year

    Location: Tel AvivUtimaco is an international provider of IT security solutions and cybersecurity technologies, with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions to protect people, data, and communications that meet the highest standards. We are a global leader in hardware security...