SaaS Site Reliability Engineer

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-RI

Hybrid
"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

The Control-M product line is BMC's orchestration and automation platform. It helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs

BMC is looking for a
SaaS Site Reliability Engineer (SRE)
to operate and ensure our SaaS service availability.

As an SRE, you will play a crucial role in ensuring the reliability, scalability, and performance of our customers' systems and services.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Ensuring service availability and performance of the SaaS platform.
• Handling incidents and errors on the platform and resolving them.
• Managing upgrades of future releases and patches to the Production environment.
• Creating and Maintain Production runbooks.
• Performing assigned daily, weekly, and monthly operations maintenance duties.
• Supporting platform maintenance and testing initiatives.
• Developing processes, documentation, and automation.
• Monitoring system performance and resolving incidents promptly to ensure uptime and reliability.
• Developing and implementing strategies for proactive monitoring and alerting.

To ensure you're set up for success, you will bring the following skillset & experience:

• 2-4 years of experience working with SaaS production environments.
• Experience with cloud platforms (e.g., AWS, GCP).
• Experience working and collaborating with Software Delivery teams.
• Excellent Written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Proven experience in supporting mission-critical applications on a global scale preferred.

Whilst these are nice to have, our team can help you develop in the following skills:

• Experience supporting SaaS critical infrastructure.
• UNIX/Linux experience and system administration knowledge.
• Knowledge and hands-on experience with Kubernetes and container orchestration.
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom); however, equivalent work experience may be substituted for educational requirements.

Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.