IT Manager

We offer the industry's only platform that fuses customer identity and anti-fraud solutions – customer identity management, identity verification, and fraud prevention.

We sell to industries with large, consumer-facing businesses such as: banking, financial services, insurance, fintech, gaming, ecommerce/retail, telco / media, utilities, etc.

About the Opportunity:

We are seeking an experienced and forward-thinking IT Manager to lead our IT department. In this role, you will be responsible for overseeing the company's IT operations, including security, automation, AI-driven initiatives, and end-user support. You will manage a team of IT professionals, including members located in both Israel and the US, ensuring seamless collaboration and high-quality IT service delivery worldwide.This position is based in our Tel Aviv, Israel office.

What you'll do:

• Lead and mentor a team of 6 IT professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Manage and support a distributed team, including US-based members, ensuring effective communication and alignment across time zones.
• Oversee IT security operations, including endpoint protection, SASE solutions, and compliance with cybersecurity best practices.
• Drive IT automation and AI initiatives to optimize workflows, improve service delivery, and scale IT capabilities.
• Implement and manage automation platforms such as Workato and Zapier to enhance system integrations and streamline processes.
• Manage IT helpdesk and support functions, ensuring a high level of service for on-site and remote employees across multiple branch offices.
• Oversee administration and optimization of core SaaS platforms (Google Workspace, Slack, Jira, Zoom, MDM, Cloud VPN, etc.).
• Manage and optimize network infrastructure, including FortiGate firewalls, Wi-Fi, and LAN environments.
• Maintain effective IT asset management processes, ensuring accurate tracking, lifecycle management, and availability of hardware/software resources.
• Partner with cross-functional teams to assess business needs and implement scalable, secure technology solutions.
• Develop IT policies, procedures, and documentation to ensure compliance, business continuity, and operational excellence.

What you'll need:

• 8+ years of IT experience, with at least 5 years in a managerial or team lead role.
• Proven experience leading IT operations in a fast-paced, global environment.
• Strong expertise in IT security operations and best practices.
• Hands-on experience with IT automation, AI-driven tools, and process optimization.
• Experience with automation and integration platforms (Workato, Zapier, or similar).
• Proficiency in SaaS systems administration (Google Workspace, MDM solutions, Slack, Jira, Zoom, VPNs, etc.).
• Experience managing and troubleshooting network infrastructure (FortiGate firewalls, Wi-Fi, LAN).
• Strong IT asset management and vendor management experience.
• Excellent leadership, communication, and interpersonal skills, with proven ability to manage remote teams and collaborate across departments.
• Security-focused mindset with the ability to balance business agility and risk mitigation.
• Fluency in English, both written and verbal, with strong cross-cultural communication skills.

If you're passionate about leveraging technology to drive innovation and efficiency, we'd love to hear from you.