R&D Support Engineer

11 hours ago

Naimi Park Or Yehuda Israel AudioCodes Full time ₪60,000 - ₪120,000 per year

About AudioCodes and the role

Do you bring passion and dedication to your job? If so, we are looking for individuals like you.

AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications software, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.

As of today, 50 of Fortune 100 enterprises use AudioCodes technology.

AudioCodes Voice.AI focuses on voice, the most fundamental form of human communication to help enterprises automate customer experience, by leveraging state-of-the-art Conversational Voice and Bot technologies.

We are seeking a creative and organized Triage Engineer to lead our screening and triage activity. In this position, you will be in contact with our field engineers and customers in NA. You will interact with a wide range of Contact Center issues. Critical, yet thoughtful thinking is your strong suit—you can identify and appreciate nuances between products and features.

This is a high visibility job that involves a deep understanding of what everyone on the team is working on. Excellent communication and teamwork are a requirement, as you will be asked to work closely with team members and other QA and R&D teams.

Areas of Responsibility

· Screen and triage incoming bugs (understand, reproduce and regress) for our components.

· Identify repetitive manual routines and convert them into automated tools for the team to use.

· Identify potential trends in incoming bugs and call out to multi-functional team members.

· Work directly with R&D, PM, QA and cross-functional, screening and triage teams in order to solve complex problems

Requirements

· years of experience as R&D Support Engineer

·       Strong writing/speaking in English capabilities - mandatory

· Experience with investigating and solving problems on windows\linux environment – mandatory

· Fundamental understanding and experience in the areas of telephony, VoIP – mandatory

· Experience with investigating and solving network issues– mandatory

· Experience with network tools (e.g. Wireshark etc.) – mandatory

· Experience with cloud environments (Azure, Aws)

· Experience with Kubernetes - advantage

· Experience in complex products installations

· Experience with Contact Center and/or IVR products - advantage

· Familiarity with voice recognition - advantage

· Experience and familiarity with Python and JavaScript – Advantage

Strong problem solving and debugging skills along with a diligent mentality

· Exemplary written communication skills, and diligent, yet confident personal communication skills

· Ability to work with customers

·       Strong self-learning abilities

  • R&D Support Engineer

    11 hours ago

    Or Yehuda, EMEA, Israel AudioCodes Full time ₪60,000 - ₪120,000 per year

    About AudioCodes and the roleDo you bring passion and dedication to your job? If so, we are looking for individuals like you.AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications software, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are...

  • R&D Hardware Design Engineer

    6 days ago

    Or Yehuda, Tel Aviv, Israel Juganu Full time ₪120,000 - ₪180,000 per year

    As a HW Design Engineer, you will be a key member of our R&D team, responsible for end-to-end hardware development from concept through to final product. You will lead the design of advanced digital and power boards, working with cutting-edge SoCs, MCUs, and network processors.Responsibilities :development: from system concept to mass production.Definition...

  • QA Automation Engineer

    2 weeks ago

    Naimi Park, Or Yehuda, Israel AudioCodes Full time ₪104,000 - ₪130,878 per year

    We are looking for a talented SW Automation engineer to join our VoiceAI and SAAS applications group in Or Yehuda.The group develops VoiceAI Connect products that connect bots to our high-performance SIP applications, for both on-prem and cloud SaaS solutions. We use a variety of technologies and methodologies such as NodeJs, Docker, Kubernetes in Azure...

  • Sales Engineer Moshe

    10 hours ago

    Naimi Park, Or Yehuda, Israel AudioCodes Full time ₪120,000 - ₪240,000 per year

    About the RoleAudioCodes is seeking a highly skilled Sales Engineer to lead the technical engagement in Voice Transformation – including VoIP, UC/UCaaS, Contact Center modernization, and Conversational AI (CAI) projects in Israel.The SE will own the technical part of the sales cycle — from opportunity identification through solution design,...

  • QA Automation Engineer

    1 week ago

    Naimi Park, Or Yehuda, Israel AudioCodes Full time ₪60,000 - ₪120,000 per year

    We are looking for a skilled QA Automation Engineer for Conversational AI to join our Voca CIC team. You will play a pivotal role in ensuring the quality of our Microsoft Teams-integrated Contact Center with Omnichannel, performing both manual and automated testing on core components.Your primary focus will be on designing, developing, and executing...

  • Director of Engineering

    2 weeks ago

    Or Yehuda, Tel Aviv, Israel AudioCodes Limited Full time ₪120,000 - ₪180,000 per year

    DescriptionKey Responsibilities:New Product Introduction (NPI) & R&D Transfer to production.Manage a team of ~10 engineers across Israel, China, US.Manage transition of hardware products from R&D to mass production, including documentation, HW readiness, SW readiness, test readiness, and supplier onboarding.Lead DFM reviews and feedback loops to improve...

  • Director of Engineering

    6 days ago

    Or Yehuda, Tel Aviv, Israel AudioCodes Full time ₪120,000 - ₪240,000 per year

    Key Responsibilities:· New Product Introduction (NPI) & R&D Transfer to production.· Manage a team of ~10 engineers across Israel, China, US.· Manage transition of hardware products from R&D to mass production, including documentation, HW readiness, SW readiness, test readiness, and supplier onboarding.· Lead DFM reviews and feedback loops to improve...

  • R&D Integration Technician

    11 hours ago

    Sderot, , Israel ZutaCore Full time ₪40,000 - ₪80,000 per year

    Job descriptionJob Title: R&D Integration TechnicianDepartment: R&DLocation: Sapirim industrial park, Shaar hanegev (Near Sapir College, Sderot)Reporting to: R&D ManagerJob Scope: Full TimeAvailability: ImmediateCompany OverviewZutaCore is a global organization focused on revolutionizing cooling solutions for the data center industry. We are a dynamic and...

  • Backend Engineer

    2 weeks ago

    Naimi Park, Or Yehuda, Israel AudioCodes Full time ₪120,000 - ₪180,000 per year

    We are looking for a skilled Back-End Developer with at least 3 years of experience in development. The ideal candidate will have a strong understanding of server-side application logic, API development, and database management. You will be responsible for designing, developing, and maintaining scalable back-end services that support high-performance...

  • Thermal R&D Engineer

    11 hours ago

    Sderot, , Israel ZutaCore Full time ₪90,000 - ₪120,000 per year

    Job descriptionJob Title: Thermal R&D EngineerDepartment: Thermal R&DLocation: Sapirim Industrial Park, Shaar Hanegev (Near Sapir College, Sderot)Job Scope: Full-timeAvailability: ImmediateCompany OverviewZutaCore is a global organization revolutionizing cooling solutions for the data center. We are a dynamic and rapidly expanding company that specializes in...