IT Service Desk Student

2 weeks ago

Netanya, Central District, Israel DRS RADA TECHNOLOGIES Full time ₪25,000 - ₪40,000 per year

DRS RADA is looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team.The Team provides IT support to DRS RADA's employees, responsible for user's equipment, accounts and more

  • Provide end-user support, resolving technical issues and provides technical assistance.
  • Respond to requests for technical assistance (in person, via phone, email and ticket support center).
  • Basic troubleshooting of the local office network switches, access points and printers.
  • Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
  • Users, Groups, and Permissions management across all company systems\services.
  • Monitor and work with the Help desk support ticketing system (Freshservice).
  • Create knowledge base articles and documentation on implemented solutions and system configurations.
  • Provide software and hardware technical assistance

Requirements:

  • Student of Computer Science / Information Systems
  • Availability for at least 2 days a week
  • Help Desk/Service Desk experience preferred.
  • Good Knowledge and troubleshooting skills for Microsoft OS
  • Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) - preferred.
  • Service orientation and great communication skills for communication with employees, VIP's and within the IT group- Must.
  • Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
  • Knowledge of information security principles and practices.
  • Ability to work under pressure.
  • Self-driven and motivated.
  • Accuracy and strong attention to details.
  • Familiarity with Office365 Admin Center, Zoom\MS Teams, Anti-Virus\EDR
  • Communication skills: High level of English and Hebrew is required (verbal and written).

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