PS Director

As the Director of Professional Services, you will lead and scale a multi-disciplinary team responsible for delivering complex, high-impact solutions to our customers. Your team includes Onboarding Managers, Customer Solutions Engineers, and Professional Services Engineers, all focused on enabling our customers' success across onboarding, integrations, migrations, and solution design.

This is a strategic and hands-on leadership role that requires a blend of deep technical expertise, commercial thinking, project leadership, and a customer-centric mindset. You'll define our service delivery methodology, align with cross-functional teams, oversee execution of mission-critical projects, and shape our commercial services strategy.

Key Responsibilities:
Team Leadership and Delivery Excellence

• Lead, mentor, and scale a diverse team across onboarding, technical consulting, and engineering
• Establish clear goals, processes, and standards to ensure high-quality, on-time service delivery
• Oversee delivery of strategic customer projects from scoping to execution, ensuring exceptional outcomes and time-to-value

Solution Design and Technical Strategy

• Serve as the escalation point for complex solution architecture, integrations, and customer implementations
• Guide the team in designing end-to-end solutions using Atera's platform, APIs, and automation capabilities
• Champion technical excellence, documentation standards, and knowledge sharing across the organization

Cross-Functional Leadership

• Collaborate closely with Product, Engineering, Sales, and Customer Success to define and improve delivery processes, customer journeys, and handoff experiences
• Act as a voice of the customer and professional services in internal planning and strategy sessions

Services Packaging and Commercial Strategy

• Design and evolve our Professional Services catalog and commercial offerings, including pricing, packaging, and go-to-market alignment
• Partner with Sales and Customer Success to position services as value accelerators and support services pre-sales when needed
• Track and optimize utilization, delivery efficiency, and revenue targets across the services organization

Operational Excellence and Innovation

• Build data-driven reporting on project status, customer satisfaction, utilization, and financial performance
• Continuously improve delivery frameworks, tools, and methodologies to scale and standardize service offerings
• Innovate on how we deliver services using automation, AI, and customer feedback

Requirements:

What You Bring

• 7+ years of experience in Professional Services, Solutions Architecture, or Customer Implementation roles in SaaS and/or IT companies
• 3+ years of experience leading technical customer-facing teams, such as onboarding, deployment, or consulting
• Strong technical acumen in IT operations, APIs, automation, scripting (PowerShell, Python), and solution design
• Proven success in scaling teams, driving process change, and building delivery frameworks from the ground up
• Experience designing services, packaging, and monetization strategies
• Strong project management background and ability to lead complex, multi-stakeholder projects to success
• Exceptional communication skills with a passion for creating customer impact
• Experience working with MSPs, internal IT teams, and strategic enterprise customers - highly preferred
• Entrepreneurial mindset with a builder mentality, ready to experiment, execute, and iterate

Why Join Atera at this role

• Lead a critical function in a fast-growing, AI-powered company
• Shape the future of how services are delivered at scale
• Work on high-impact, customer-facing initiatives
• Collaborate with passionate professionals across the globe
• Competitive compensation, equity, and career growth opportunities

About Atera:

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve
10X
operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Why Join Atera

• The Impact: Your work will shape the experience for hundreds of thousands of IT professionals and the employees they support- people like you, worldwide.
• The Innovation: Help define how a modern, AI-powered, multi-product all-in-one RMM platform should look, feel, and work.
• The Growth: Opportunities to influence product strategy, expand your skills, and work on high-impact projects that shape the future of our platform.
• Our Culture: A close-knit, collaborative team that supports each other, pushes creative boundaries, and shares a passion for crafting exceptional, impactful design.