Senior RevOps Manager

Welcome to Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We're in search of a motivated and detail-oriented Revenue Operations (RevOps) Manager to join our growing finance team. As part of the team, you'll play a key part in optimizing processes, tools, and data across our sales, marketing, and customer success functions - helping us drive smarter, more predictable growth. You'll be the link between our go-to-market teams, turning data into strategy, streamlining operations, and building the systems that power our revenue engine.

Your Arena

System Management & Integration

• Manage and optimize HubSpot CRM, ensuring full visibility and data integrity across Marketing, Sales, and Operations.
• Integrate all connected systems, including the Website, Order Form, CPQ, and Partner Channels.
• Maintain seamless data flow and process alignment between departments and tools.

Revenue Forecasting & Deal Flow Management

• Build and maintain revenue estimation models, comparing Closed-Won versus Forecasted revenues.
• Deliver actionable insights to leadership for accurate forecasting and strategic planning.
• Oversee the deal pipeline and enforce strong CRM hygiene.
• Collaborate with AEs and BDRs to ensure opportunities are updated daily or weekly.
• Support leadership with deal stage reporting, conversion analysis, and performance tracking.

KPI Reporting & Analytics

• Define and monitor key financial and operational KPIs, particularly within GTM (Go-to-Market) functions.
• Provide regular, data-driven performance reports to Finance and Operations.
• Partner with leadership on executive and board-level reporting.

Commissions & Incentives

• Manage and refine sales commission structures, automating calculations wherever possible.
• Ensure transparency, accuracy, and timely reporting in all compensation-related activities.

Strategic Growth Enablement

• Analyze market opportunities and identify areas of focus across Product, Marketing, and Sales.
• Support GTM strategy through data-driven research and actionable insights.
• Lead initiatives to improve win rates, onboarding experiences, and churn reduction.

Continuous Improvement

• Conduct segment-level and performance analyses to identify operational bottlenecks and growth opportunities.
• Provide Customer Success recommendations to improve churn rates and net revenue retention.
• Drive cross-functional initiatives to boost efficiency, collaboration, and customer outcomes.

What It Takes:

• 3+ years of experience in Revenue Operations or Sales Operations, with strong analytical capabilities - Must
• Advanced proficiency in Excel and Google Sheets - Must
• Strong analytical and financial modeling skills - Must
• Expertise in HubSpot CRM (Sales Hub, Marketing Hub) and workflow automation - Must
• Full professional fluency in English, both written and verbal - Must
• Experience with CPQ, order management, or partnership systems - Advantage
• Excellent communication, organization, and project management skills.
• Proven ability to work cross-functionally with Marketing, Sales, Product, and Operations teams.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.