Account Resource Intern

You could be the one who changes everything for our 28 million members as an Intern at Centene. During this 12-week program, you'll learn more about Centene and how we're transforming the health of the community, one person at a time.
 

Position Purpose: The role will be supporting the Marketplace Call Center thru the Service Delivery Team.

• Partner with Product Owners, Shared Services internal departments, Health Plans regarding product, process, and plan details.
  • Analyze metrics and identify trends to provide opportunities for process and operational improvements.
  • Provide Contact Center and System SME support toward the successful delivery of annual Marketplace/Ambetter Initiatives.
  • Communicate product updates and changes to operations through appropriate communication channels.
  • Develop product or procedure documentation, work process, and talking points as needed in partnership with Call Center Operations, ARRT, NCQA, Accreditation, and Ambetter Product Teams.
  • Conduct Escalation Research/Problem Resolution as needed.
  • Work with the Service Quality and Grievance teams to track and monitor DOI and Grievance items to completion.

Preferred Skills:

• Call Center Experience
• Knowledge of reporting tools such as Power-BI or Qualtrics.
• Excellent analysis, verbal, and communication skills.

Additionally, learn about various processes and functions within the Managed Care industry and develop professionally by contributing to projects that support the business.

• Learn various job functions within the Managed Care industry and explore various career opportunities
• Apply academic knowledge and learn new skills by contributing to various projects
• Research various legal, regulatory, and other topics within functional area and industry
• Attend training and development presentations to enhance professional competencies
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: High school diploma or equivalent. Must be enrolled in an undergraduate program at an accredited university or college, preferably in a field related to the hiring department through the internship period.

Role is REMOTE, may work from any US location.

Dates: May 18th - August 8th (40hrs/wk.)

Pay: $18-26/hr. depending on experience

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401(k) and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act