LiveOps Specialist
6 hours ago
Tango is a successful, market leader, a live-streaming Platform with 450+ million registered users, in an industry projected to reach $240 BILLION in the next couple of years.
The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.
Tango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success
The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from "one of the top" to "the leader".
The best way to describe Tango's work style is not to use the word "impossible". We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time
Do you want to join the party?
As a Live Operations & CRM Specialist, you will manage in-app promotions and direct in-app campaigns from start to finish. You'll configure events, launch communications, and track results across systems- ensuring that every campaign contributes to higher engagement, retention, and revenue.
Campaign Execution & Configuration
- Manage and execute the B2C LiveOps calendar, including events, offers, and seasonal promotions.
- Set up customer-facing campaigns using internal and third-party tools (push, email, in-app messages, chat, etc.).
- Coordinate with Product and Creative teams to ensure campaign readiness.
Optimization & Analysis
- Monitor performance across user segments and campaigns; suggest and implement improvements.
- Identify actionable growth opportunities to improve KPIs like conversion, retention, and lifetime value.
- Stay aligned with product updates to surface relevant monetization opportunities.
Communication Management
- Operate and optimize CRM communication channels: push, email, SMS, popups, chat.
- Maintain quality and timing of campaigns to reduce churn and increase impact.
Incident Monitoring
Respond to live in-app issues, helping identify, escalate, and resolve user-facing problems at scale.
- 2+ years of experience in a B2C, KPI-driven environment focused on customer lifecycle, CRM, or LiveOps.
- Experience setting up and operating user communications across channels (push, email, SMS, chat).
- Experience in a gaming B2C company is preferred.
- Working knowledge of CRM systems, campaign logic, or in-app promotional tools.
- Strong attention to detail, analytical mindset, and problem-solving skills.
- B2 level in both English and Russian is a must.
- Bachelor's degree in a relevant field (Economics, Business, Engineering, or similar) preferred.
Will be a plus:
- Knowledge of
- SQL knowledge.
What we offer:
- Stock options grant (we're a Silicon Valley Company)
- Competitive salary
- On-site position with 4 days at the office and 1 day WFM
- Medical insurance for you and 75% off for your relatives
- Free lunches
- Parking
- Multisport card
- Cheerful team spirit and fun office atmosphere
If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.
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