Salesforce Analyst

Company Overview:

Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at

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and find us on social media @Cellebrite.

Position Overview:

Be a part of the Global Business Applications group, leading Cellebrite Post-sale and service organization from an information system perspective using the latest technology of salesforce, Gainsight, Five9, and other related tools including managing integrations between the different information systems, where you'll play a key role in shaping our information systems. Leverage cutting-edge Salesforce technologies and related tools to drive business impact, while managing integrations across multiple platforms to ensure seamless data flow and operational efficiency.

Working with latest technology of Salesforce such as Experience cloud (Customer community including e-Commerce, internal community), Digital engagement, Einstein Prediction as well as Learning management system (Appinium), Five9 call center, CMS. Responsible for integrations and creating processes cross-systems.

Using the tools like Agentforce and SF flows you will build customer journeys to support both Cellebrite employee and the end users. You will be working together with the business in building processes and solutions that simplify both for the customer and the Cellebrite employee.

Key Responsibilities:

• Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
• Lead and deliver end-to-end Salesforce Customer Experience solutions, driving initiatives such as Customer Success, Customer Support, Training, Services and more.
• Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
• Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
• Responsible for evaluating and recommending a configuration that maximizes software capabilities.
• Maintenance including problem (ticket) resolution within SLA and highest quality.
• Evaluate new tools to be implemented with integration to Salesforce to drive solutions to business process issues and maintain data integrity.
• Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver Salesforce-related tasks and enhancements

Requirements

• At least 3 years of hands-on experience as a Salesforce Administrator, with deep knowledge of Salesforce products, features, and system architecture.
• Experience with Service Cloud – Advantage
• Experience with Agentforce – Advantage
• Experience with Gainsight, Five9, Appinium - Advantage
• Excellent analytical and hands-on problem - Solving Skills
• Experience analyzing, designing, optimizing and building a robust solution
• Outstanding interpersonal and collaboration skills, able to work well in a cross-functional environment.
• Good Technical understanding and ability to learn fast
• Excellent project management skills and ability to lead complex projects and rollouts – a BIG plus
• Experience supporting a global organization across geographies and time zones.
• Customer focused with an ability to understand customer needs.
• Ability to work in a dynamic and fast changing environment
• Fast learner, out of the box thinker, able to work independently as well as in a team
• Able to create documentation of requirements, business\technical design and test plans
• Strong problem-solving skills with the ability to work on multiple assignments in parallel
• Excellent verbal and written communication skills in English – Must