System Analyst

Who are we?
Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.

We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.

What are we looking for?
We are looking for a passionate Business System Analyst – Gainsight who will serve as both a business partner and a hands-on practitioner. You will work closely with stakeholders to gather business requirements and directly translate them into working solutions within the Gainsight platform. This includes configuring workflows, building dashboards, and maintaining automation rules that empower our Customer Success team to deliver measurable impact

How will you make an impact?
In this role, you will be responsible for:

• Collaborate with stakeholders (Customer Success, Product, and more) to gather, document, and analyze business requirements.
• Translate business needs into functional specifications and hands-on Gainsight configurations.
• Build and optimize health scores, playbooks, dashboards, and automated workflows directly in Gainsight.
• Own Gainsight administration: user management, data integrations, rules engine configuration, and system enhancements.
• Ensure seamless integration of Gainsight with Salesforce and other enterprise tools.
• Perform system testing, UAT, and release management for new features and improvements.
• Provide end-user support, training, and onboarding to ensure high adoption across the organization.
• Monitor system performance, troubleshoot issues, and continuously refine platform usage for maximum value.

Requirements:

What is needed to succeed?
Required qualifications:

• Bachelor's in information systems engineering, or related field (or equivalent experience)
• Analytical mindset with strong problem-solving and data-driven decision-making skills.
• Excellent communication and willingness to collaborate with multiple teams.
• Ability to balance long-term thinking with tactical execution in a fast-paced environment.
• Proactive learner with a strong desire to build both business and technical skills.

Desired qualifications:

• Hands-on Gainsight experience (Rules Engine, Journey Orchestrator, Dashboards) – advantage.
• Experience with Salesforce CRM – advantage.

What we have to offer:

Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year. Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.