Business Operations Manager

2 days ago


Tel Aviv, Tel Aviv, Israel Bridgify Full time ₪40,000 - ₪80,000 per year

Company Description

Bridgify is a leading player in the B2B2C tourism market, providing an advanced platform for booking in-destination tours and activities. We are seeking a detail-oriented Business Operations Manager to support organizational operations across administration, finance, customer success, and marketing. This role requires strong coordination skills and the ability to manage multiple priorities in a dynamic environment.

The ideal candidate is detail-oriented, resourceful, and comfortable moving between operational execution, financial coordination, and business/sales support.

What you'll do

Administrative, Operational & Financial Support

  • Oversee daily admin operations, vendors, and general office workflow.
  • Support financial processes including invoicing, reporting, payment tracking, and coordination with accounting.
  • Maintain internal documentation, contracts, and compliance tasks.
  • Assist leadership with day-to-day operational needs and cross-functional planning.

Support & Customer Success

  • Act as the main point of contact for customers and partners across email and WhatsApp.
  • Provide hands-on user support (bookings, tickets, troubleshooting) and escalate technical issues to product/dev.
  • Track customer metrics, trends, and prepare quick internal reports.
  • Coordinate follow-ups and cross-team tasks, including daily alignment with product/dev.
  • Maintain proactive communication and strong project-management habits.

Marketing & Product Enablement

  • Prepare marketing materials and support customer-facing communications.
  • Assist in product launches and messaging, including push campaigns and updates.
  • Review and test new product features/pages and provide QA feedback.
  • Analyze customer experience gaps and propose product or process improvements.
  • Support ongoing initiatives between product, marketing, and support teams.

What you'll bring

  • 2-5 years of relevant experience in operations or support roles.
  • Strong communication, organization, and project-management skills.
  • High proficiency in Excel/Google Suite and CRM tools.
  • Proactive, reliable, and comfortable in cross-functional environments.
  • Fluent English and Hebrew.


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