IT Infrastructure Manager

4 days ago

Tel Aviv, Tel Aviv, Israel Danny Bereby-Saar Full time ₪90,000 - ₪120,000 per year

IT Infrastructure Manager | Lead Complex, Multi-Site Environments

Location:
Israel

Reports to:
CIO (VP of Technologies & Information Systems)

Direct Reports:
4 team members (System, Network, and Telephony specialists)

About the Role

We're looking for an experienced
IT Infrastructure Manager
to lead, plan, and operate the company's complete IT infrastructure — across on-premise, cloud, and hybrid environments. You'll be responsible for ensuring high availability, reliability, performance, and security of core business services such as networking, telephony, servers, and identity systems.

Key Responsibilities

  • Define and execute multi-year infrastructure strategy (On-prem, Cloud, Hybrid), capacity planning, and budget (CapEx/OpEx).
  • Manage enterprise network and security operations (Cisco Catalyst/DNAC/ISE, SD-WAN, Fortinet).
  • Oversee telephony & Contact Center infrastructure (PBX/VoIP/IVR, Cisco UCCX/UCCE, SIP, recording & monitoring).
  • Lead Microsoft 365 / Entra / AD environments, Conditional Access, MFA, device and server management.
  • Manage virtualization, storage, and backup infrastructure (VMware vSphere, DR planning & exercises).
  • Manage vendors, integrators, and SLA performance; support technical aspects of RFPs and bids.
  • Mentor and lead a multi-disciplinary IT team across multiple sites, including on-call readiness.

Requirements

  • 8+ years of IT infrastructure experience, including 3+ years in team management (System/Network/Telephony).
  • Proven experience with Cisco environments, SD-WAN, and Fortinet systems.
  • Hands-on experience with Microsoft 365, Entra, and Active Directory.
  • Strong background in virtualization and DR/backup environments.
  • Vendor and integrator management experience.
  • Fluent Hebrew & good technical English.
  • At least one certification:
    MCSE / VCP / CCNA
    .

Advantages

  • Experience with Cisco Contact Center (UCCX/UCCE, SIP, IVR).
  • Background in BPO or multi-site call center environments.
  • Advanced certifications (CCNP/CCIE, NSE, Azure, ITIL).
  • Experience establishing NOC/SOC or advanced monitoring systems.

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