IT Specialist

Category: Information Technology

Job ID: R_104967

Job Type: Regular

Employment Type: Full time

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

The team in Israel pushes forward and aims for the stars, an energy that has defined us since our early startup days. We hire talents who are passionate about building meaningful products and making a real impact on people's lives. We invest in promoting their career by providing opportunities, challenges, and a great flexible work environment.

About the Role:

As part of the IT Support team, the IT Support Specialist is focused on providing extraordinary internal customer services by managing software, deploying hardware, supporting new tooling, and most importantly focusing on the needs of our internal Remitly team. You will support our users with basic troubleshooting of hardware and software systems all the way to escalating problems to vendor support for our internal customers when needed. You will be the primary point of contact for all things support for our internal customers, routing tickets to other teams and working on issues until full resolution for our internal team.

You Will:

• Monitor and respond to incoming IT requests and alerts.
• Onboard and off-board new employees and provision hardware on site.
• Analyze and resolve hardware issues for Macs, PCs, Chromebooks, printers, and peripherals with a white-glove approach.
• Analyze and resolve software issues with apps like Okta, G Suite, Zoom, Slack, AWS Workspaces, Jira, and Wiki (Confluence).
• Write technical posts to communicate important IT updates and information to employees using internal tools.
• Help with inventory-related projects including equipment tracking, ordering, and shipping.
• Deploy and manage meeting room A/V systems including Zoom/Google Meet software and Logitech hardware.
• Help with maintaining site network infrastructure (switches, routers, firewall appliances, and APs) and related services (Radius, DHCP, DNS, and access-related rules).
• Remain informed about the events, trends, and developments related to your role, the business of the company, and the fintech industry.

You Have:

• A BS in Computer Science or 2+ years of equivalent technical support experience.
• An eye towards detail and an attitude of "solve for the problem now, refine the process later."
• A love of working in the world of operating systems, computer networking, security, logistics, new hire training, and new office buildouts.

Why Join Us?At Remitly, we foster a culture of innovation and data-driven decision-making. We encourage our team members to take ownership, drive impactful results, and help shape the future of financial services.

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most

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Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.