IT System Administrator

Join Vidaa Inc. and Define the Future of Entertainment

At Vidaa, we believe the living room is the next frontier of digital innovation. Since 2019, our global team—from Amsterdam to our offices across the world—has been building the platform that powers this revolution. We are the architects behind VIDAA, the sophisticated TV OS (now in its 9th generation) that brings seamless streaming and personalized content to millions of users. For iconic brands like Hisense, Toshiba TV, Loewe, Leica, Schneider, and hundreds of others, we provide the complete technological backbone: a turn-key Linux-based OS, powerful AI solutions for a personalized experience, voice control, global billing, and a powerful app store. We're a team of pioneers solving complex challenges in video streaming, DRM, ad insertion, and content management to create truly immersive experiences. Be part of a dynamic culture that's passionate about technology and entertainment and help us build the next chapter of how the world connects, watches, and discovers

IT SYSTEM ADMINISTRATOR

Job Summary:

As IT SYSTEM ADMINISTRATOR you will enhance user experience with software programs, assisting employees and customers in troubleshooting and resolving IT issues. You will provide constant technical support to the organization. You'll be responsible for ensuring that the computer systems of the company are running smoothly. You will be in charge to install and configure new enterprise systems, hardware, and networks and train the non-technical staff to use them. You should be able to translate our internal clients' needs into new high quality IT systems.

We are looking for someone that can own the position and take full responsibility for their projects.

This position has the exciting opportunity to be in touch with all employees across the globe

This is a full-time hybrid position based in Duluth, GA USA and reports directly to the Sr. Director, IT.

Our IT department is looking for the best and the brightest people who can help us to build a unique culture and organization which is multi-national, multi-lingual, and multi-cultural. If you are self-motivated, entrepreneurial and understand how to thrive in a multi-national environment, then we should talk.

Supervisory Responsibilities:

• None currently

Duties/Responsibilities:

• Manage, monitor and configure IT enterprise systems such as Azure AD, MS Share point, Source code management systems etc.

• Provide technical solutions to support the company global operational needs

• Improve and add additional functionality to existing / new workflows on various IT solutions

• Manage and comply with system security standards, organize security groups and govern system access and permissions

• Automate operational processes using MS tools and applications, power shell scripts and Atlassian technology

• Serves as a first point of contact for inquiries from users on a variety of software and hardware issues.

• Perform remote troubleshooting through diagnostic techniques and pertinent question assistance over the phone

• Determine the best solution based on the issue and details provided by employees.

• Set up equipment for new hires and assists with on-boarding

• Assist users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.

• Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.

• Provide accurate and timely information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update employee status and information

• Attend training sessions on new equipment, software, platforms, and other products; assist with development of user manuals and similar documentation for these products.

• As experience increases, provide training on hardware and software use to end users.

• Perform other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals.

• Excellent verbal and written communication skills.

• Excellent interpersonal and telephone skills with strong focus on quality service to our internal customers

• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred or equivalent work experience

• Minimum 5 years of work-related experience with Microsoft system administration

• Strong technical experience with supporting / managing and configuring MS365 products

• Experience with Atlassian products (JIRA / Confluence)

• Experience with share point operation and configuration

• System and network experience, understanding of LAN/WAN/VPN configuration and troubleshooting

• Experience with Azure, Azure AD / SSO solutions

• Ensure security of data, network access and backup systems

• Design, develop, implement, and coordinate systems, policies, and procedures

• Power Shell Scripting

• Experience with Workday and NetSuite is a plus (HR & ERP systems experience important)

• Previous experience working for a global company supporting users internationally

• Strong technical experience troubleshooting PC/Mac OS issues

• Experience installing Mac OS/ PC Windows fresh out of the box

• Experience with IT helpdesk support

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Travel Requirements:

< 1%

Schedule:

Some meetings or calls may be outside the normal local schedule due to time zone differences with global business associates. Schedule may vary slightly by geo location. We have operations and employees in many different time zones across the globe.