Product Operations Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. 

Guesty is seeking an excellent and dynamic Product Operations manager to help us continue building and delivering the best product to Guesty's clients at scale.

You will join a dynamic, fast-paced environment and carry out cross-organizational initiatives, involving multiple teams across the organization. You'll be a member of our Product and R&D Ops team and serve as a key link between product managers, designers, dev team leads, customer success, support, on-boarding and sales.

PLEASE NOTE: It's a temporary role for 9 months of maternity leave cover.

• Managing and orchestrating Guesty's Product Education and the Guesty Customer Voice squads
• Help prepare materials for strategic planning and executive reviews; Support Product team during planning season so assure accuracy, compliance and a consistent standard of inputs
• Create and maintain templates, workflows, and frameworks for product planning
• Streamline cross-functional collaboration by standardizing meeting cadences, decision-making processes, and documentation practices
• Build and improve existing dashboards and reports to track product performance, customer feedback, and usage patterns (hands on data analysis) to support prioritization
• Analyze trends to inform strategic planning and product roadmaps
• Organize and facilitate forums for alignment, such as product reviews, all-hands meetings, and cross-team syncs and facilitate product training sessions, ensuring that information flows efficiently, avoiding silos
• Manage organizational product knowledge base/microsite with latest artifacts
• Keep product related onboarding decks and training materials up to date
• Initiate, manage and facilitate 'voice of the customer' deep dives
• Own day to day operations around our in-app comms tool, covering key use cases such as cross sell, embedded marketing, discoverability of new features, user surveys metrics and measurement, segmentation and end to end journeys
• Ensure that roadmaps and product plans are communicated effectively across the organization. Own the product calendar and timelines.
• Manage vendor relationships and quality of work for product enablement suppliers

You are a good fit for this role if you are a problem solver with excellent analytical skills, self and quick learner, highly motivated and very organized and methodological.

• 4+ years of Product Operations / Project Management experience in a tech software company operating in a fast paced agile scrum environment (B2B SaaS or B2C).
• Experience orchestrating product planning cycles in large tech organizations.
• Solid analytical skills - A must; Proficiency with data analytical tools / writing queries - A plus
• Excellent computer skills, including proficiency in Google Suite and other relevant software applications
• Strong communication and interpersonal skills and demonstrated experience in driving cross-functional collaboration and aligning diverse teams
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Quick and self-learner, self-organized.
• JIRA proficiency. 
• Excellent leadership and personal skills
• Very high verbal and written English - A must; Hebrew - A plus

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.