Director of Field Operations

3 days ago

Tel Aviv, Tel Aviv, Israel BTC searching Full time ₪120,000 - ₪240,000 per year

One of our clients, a
rapidly growing robotics startup
, is looking to hire a
Director of Operations
to lead and scale its global deployment, maintenance, and service operations for cutting-edge autonomous robotic systems. The company develops innovative solutions that integrate
hardware, software, and AI
, already successfully implemented across several international markets.

Key Responsibilities

  • Global Operations Leadership
    : Build and oversee a comprehensive worldwide service and operations infrastructure, including maintenance protocols, troubleshooting procedures, and performance optimization strategies.
  • Field Deployments
    : Manage pilot programs and customer deployments across the globe, ensuring readiness, consistency, and high-quality rollouts.
  • Customer Success
    : Drive high customer satisfaction by ensuring service quality, adherence to SLAs, and ongoing performance monitoring.
  • QA & Integration
    : Partner with R&D to validate and integrate new product features in live environments.
  • Operational Methodologies
    : Design and implement scalable operational processes and best practices to support international growth.
  • Safety & Compliance
    : Guarantee compliance with global safety standards and regulations, including those related to working at heights.
  • Resource Management
    : Lead operational planning, budgeting, resource allocation, and continuous efficiency improvements.

Requirements

  • Demonstrated experience managing
    field operations
    for robotics or complex capital equipment systems.
  • Strong technical foundation in
    multidisciplinary systems
    spanning mechanical, electrical, and software domains.
  • Proven success in building and scaling
    global field operations teams
    .
  • Experience supervising engineers, QA professionals, and field technicians.
  • Strong interpersonal skills and the ability to communicate effectively across cultures.
  • Fluent in English; additional languages are an advantage.
  • Willingness to travel internationally on a regular basis.
  • Experience working at heights – an advantage
  • Degree in Mechanical Engineering or Electrical Engineering – an advantage.

The ideal candidate combines a
strategic vision with a hands-on mindset
, remains calm under pressure, leads confidently across time zones and cultures, and is deeply passionate about robotics and operational excellence.

Company location: Tel Aviv (near train station)

Number of employees: ~35.

This position reports to: CEO.

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