Operations Associate

neoLaser
is a world leader in the field of development, manufacturing, and sales of Surgical Lasers for a wide array of surgical specialties, including endovascular, proctology, and spine. neoLaser is currently performing over 6,000 surgeries a month, and exporting products to over 40 countries in Europe, America, and Asia, and is experiencing strong growth. We are looking for an Operations Associate with a relevant academic degree and strong execution skills. The role involves working with a variety of interfaces, managing processes, and meeting deadlines. This role involves close collaboration with various internal and external functions, including production, RA/QA, logistics, suppliers, and customers.

Responsibilities

1.
Customer Interface and Orders management:

• Manage the full order cycle from receipt to delivery, ensuring accurate and timely processing.

• Serve as the primary point of contact for customer inquiries regarding orders, products, and shipments. 2.
Shipping and Logistics:

• Coordinate international and domestic shipments with various freight forwarders and logistics partners.

• Prepare and verify all necessary shipping documentation, including invoices, packing lists, and Certificates of Origin.

• Track and monitor shipments to ensure on-time delivery and communicate status updates to relevant stakeholders

3.
Inventory management:

• Continuous Engagement with Suppliers: Maintain a proactive dialogue with suppliers to ensure incoming shipments align with production schedules and demand forecasts

• Prioritization of Deliveries: Triage and prioritize incoming stock based on current inventory levels and production timelines to prevent delays.

• Accurate Stock Control: Perform regular, hands-on inventory counts and diligently update records to ensure accuracy.

• Proactive Issue Resolution: Monitor for and report on any inventory discrepancies or slow-moving items, taking steps to address and resolve potential issues.

Qualifications

Mandatory Bachelor's degree in Business Administration, Logistics or Industrial Engineering and Management.
•

3+ years of previous experience in an operational role, as an Operations Associate, or similar position, advantage
•

Proven experience working in a dynamic, fast-paced environment with a high workload

.
• Background in the Medical Devices industry is a significant advantage.

• Proactive and "Go-Getter" Attitude: ability to identify issues and take proactive steps to solve them, take ownership of tasks, and drive them forward independently.

• Multitasking and Project Management skills: The ability to prioritize different tasks simultaneously, manage time efficiently, meet and track tight deadlines.

• Interpersonal and Communication Skills: Excellent ability to work with multiple internal and external stakeholders (such as suppliers, clients, and various company departments).

• Attention to Detail and Accuracy: precise in performing operational and administrative tasks.

• Quick Learner: Willingness and speed to quickly master new systems and work procedures.

• Full proficiency of Microsoft Office applications, with a strong emphasis on advanced Excel skills. Knowledge and proficiency in Priority and ERP systems a very strong plus

• Proven ability to work cross-functionally in a fast-paced environment.

• Very good command of the English language, including the ability to read, write, and conduct business conversations.