Technical Support

15 hours ago

Commbox Glil Yam Central District Israel Commbox Full time $40,000 - $80,000 per year

Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output.

Using CommBox's software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more).

Commbox's mission is to revolutionize the way companies worldwide automate their operations, without losing their quintessential human touch.

We're looking for people who are passionate about perfecting technology beyond their imagination. If you're looking to take part in the revolution of business automation, advance your career and have a great time while doing it – CommBox is the perfect place for you

Responsibilities:

  • Providing support for internal and external customers
  • Prioritizing, categorizing, managing, and solving customer reported problems
  • Obtaining information to write a thorough, detailed problem description
  • Reviewing written documentation
  • Recording and managing confirmed software defects
  • Providing product feedback to development and product teams
  • Building relationships with appropriate groups and individuals inside and outside Technical Support
  • Providing both formal and informal knowledge transfers 
  • Conduct technical incident reviews for customers, perform health checks document the technical issues as solutions
  • Conduct complexed technical investigations
  •  Work closely with the R&D and product teams on the functional side and sales and customer success on the business side. 

Requirements:

  •  3+ years of experience in Technical Support in a SAAS company.
  •  Strong analytical and technical troubleshooting capabilities (including logs and monitor tools)
  •  Fluent level of English and Hebrew - MUST
  •  Experience with SQL
  •  Knowledge of API - Must
  •  Excellent communication and interpersonal skills,
  •  Has the ability to effectively collaborate and influence across all levels of the organization

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