IT Manager

2 weeks ago

Tirat Carmel, Haifa, Israel INSIGHTEC Full time

About the Role

We are seeking a highly skilled IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.

What you will be doing {responsibilities and duties}:

  • IT Operations & Infrastructure
  • Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
  • Ensure system availability, performance, and scalability to support business growth.
  • Guarantee compliance with corporate IT policies and medical device industry regulations.
  • Cybersecurity
  • Lead the company's cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
  • Conduct regular risk assessments, vulnerability scans, and penetration testing.
  • Oversee incident response, disaster recovery, and business continuity planning.
  • Cloud & Service Management
  • Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
  • Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.
  • Oversee vendor and service provider relationships.
  • Helpdesk & Organizational Service Framework
  • Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
  • Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
  • Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
  • Innovation & Technology Enablement
  • Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
  • Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
  • Act as a technology champion, driving innovation across the organization.
  • Project Management
  • Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
  • Collaborate with business leaders to align IT initiatives with corporate strategy.
  • Drive digital transformation projects to enhance collaboration, security, and productivity.
  • Leadership & Team Management
  • Supervise and mentor IT team members, including infrastructure and helpdesk staff.
  • Foster a culture of accountability, continuous improvement, and knowledge sharing.

  • Build strong relationships with global IT counterparts and local business leaders.

  • Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.

Requirements:

What you have:

  • Bachelor's degree in Computer Science, Information Systems, or related field (Master's degree preferred).
  • 7+ years of IT experience, with at least 3 years in a managerial role in a global company.
  • Strong expertise in cybersecurity, cloud infrastructure (Azure/AWS/Google Cloud), networking, and enterprise systems.
  • Proven experience in helpdesk management, IT service delivery, and service frameworks (ITIL/ISO standards).
  • Demonstrated ability to bring innovation and new technologies into IT operations.
  • Track record of successful IT project management in global or regulated environments.
  • Knowledge of ISO 27001, GDPR, HIPAA, and other compliance standards relevant to medical devices and healthcare.
  • Excellent communication, leadership, and stakeholder management skills.
  • Fluency in English (written & spoken).
  • Experience from a medical device company – advantage.