IT Manager

Description
We're looking for an experienced
IT Specialist
to join our growing team at
Helfy

Responsibilities

• Manage and maintain the company's IT infrastructure and services across all company sites.
• Monitor, manage, and support network security tools such as Fortinet Firewall, IDS/IPS, Endpoint Protection ,WAF, VPN.
• Administer and manage Google Workspace, Microsoft Active Directory / Azure AD including users, permissions, security policies, automation , SSO.
• Provide ongoing maintenance and support for employee endpoints (Windows, macOS, Linux) including on-site and remote support.
• Troubleshoot and resolve complex issues across hardware, software, and networking.
• Collaborate with internal teams to deliver high-quality, service-oriented IT support.

Requirements

• 3-4+ years of experience in IT roles
• At least 1–2 years in an IT Manager role
• Hands-on experience with: Google Workspace ,
• Knowledge working and troubleshooting Windows, macOS, Linux (Ubuntu/Fedora).
• Firewall systems: Fortinet, HP (nice to have)
• IT service management tools such as JIRA ,monday.
• Strong experience in user access management, permissions, and endpoint management
• Excellent troubleshooting skills with a broad technical perspective
• Ability to work independently, manage priorities, and handle pressure
• Relevant certifications are a strong advantage, such as CCNA/ CompTIA Security+ other security-related certifications