Product Operations

10 hours ago

Tel Aviv, Tel Aviv, Israel Paragon Full time ₪60,000 - ₪120,000 per year

Description
Paragon is a fast-growing cyber intelligence company making waves in the industry with its cutting-edge solutions.

Based in Tel Aviv, we are a young and innovative team driving technological advancements and transforming the way intelligence is delivered.

We are seeking a talented Product Operations Team Member to join our Operations Department. In this role, you will play a crucial part in our customer support efforts, delivering advanced technical solutions and ensuring exceptional customer experiences. Your expertise will directly contribute to customer satisfaction and operational excellence.

Responsibilities

  • Collaborate with the Network Operations Center (NOC) and Technical Account Manager (TAM) support teams to resolve complex technical issues.
  • Investigate and troubleshoot intricate technical problems using logs, diagnostics, and user-reported data.
  • Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides.
  • Act as a bridge between customers and product development teams, conveying feedback and identifying trends.
  • Consult with product managers on Product Requirements Document (PRD) approvals and feature acceptance
  • Validate and approve releases from the R&D team for production deployment.
  • Conduct in-depth root cause analysis of critical incidents, identifying systemic issues and recommending preventive measures.

Requirements

  • Proven experience in a technical customer support role with a strong track record of resolving complex issues.
  • Extensive technical expertise in Linux/Unix, Networking & Security, Docker/Kubernetes, and SQL
  • Outstanding problem-solving skills
  • Strong written and verbal communication skills
  • Detail-oriented with excellent organizational abilities

Advantages

  • Experience with Atlassian products
  • Proficiency in scripting languages
  • Knowledge of Continuous Integration (CI) practices
  • Strong aptitude for collaboration in cross-functional teams
  • Quick learning ability for new technologies

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