Information Technology Support Analyst
6 days ago
Job Title:
IT Support
Location:
Haifa, Israel
Start Date:
3 November month contract)
Employment Type:
Full-Time
Monthly Rate:
Up to USD 4,500
Role Overview
We're looking for an
IT Support Engineer
to be the first point of contact for users in Haifa, helping them navigate
global processes and services
. You'll guide users to the right resources, escalate issues when needed, and ensure smooth adoption of central IT services.
This is a hands-on role for someone with
IT team experience, excellent problem-solving skills
, and the ability to collaborate across
global virtual teams
.
Key Responsibilities
- Provide on-site support for laptops, iPads, printing, and meeting room issues.
- Guide users to global IT processes and knowledge tools (UNA, IHD, vBSC).
- Act as escalation point when issues aren't resolved within global SLAs.
- Identify inefficiencies or local variations and help
harmonise processes
. - Monitor user satisfaction and provide feedback to improve services.
Requirements
- Experience in
IT team lead or management roles
. - Strong
problem solving, collaboration, stakeholder management
, and
communication skills
. - Comfortable working with
global teams and international stakeholders
. - Knowledge of
IT service management, change management, and user experience
.
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