Information Technology Support Analyst

6 days ago

Haifa, Haifa, Israel Global Technology Solutions Ltd. Full time $54,000 per year

Job Title:
IT Support

Location:
Haifa, Israel

Start Date:
3 November month contract)

Employment Type:
Full-Time

Monthly Rate:
Up to USD 4,500

Role Overview

We're looking for an
IT Support Engineer
to be the first point of contact for users in Haifa, helping them navigate
global processes and services
. You'll guide users to the right resources, escalate issues when needed, and ensure smooth adoption of central IT services.

This is a hands-on role for someone with
IT team experience, excellent problem-solving skills
, and the ability to collaborate across
global virtual teams
.

Key Responsibilities

  • Provide on-site support for laptops, iPads, printing, and meeting room issues.
  • Guide users to global IT processes and knowledge tools (UNA, IHD, vBSC).
  • Act as escalation point when issues aren't resolved within global SLAs.
  • Identify inefficiencies or local variations and help
    harmonise processes
    .
  • Monitor user satisfaction and provide feedback to improve services.

Requirements

  • Experience in
    IT team lead or management roles
    .
  • Strong
    problem solving, collaboration, stakeholder management
    , and
    communication skills
    .
  • Comfortable working with
    global teams and international stakeholders
    .
  • Knowledge of
    IT service management, change management, and user experience
    .

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