Client Techincal Expert
1 week ago
NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. We are constantly exploring new technologies to address the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now
As a Client Technical Expert, you will:
· Provide our clients support and technical solutions, both remotely and at the client sites abroad
· Track open support tickets and ensure they are handled until resolution
· Analyze and resolve operational and technical issues raised by the client
· Perform production system and infrastructure upgrades
If you have:
· At least 2 years of experience in technical customer service (remote and face to face)
· Experience in Windows and Linux operation systems
· Experience in virtualization technologies (VMware, Hyper-V)
· Experience in analyzing and monitoring TCP\IP networks
· Experience in network monitoring platforms
· High proficiency in English – written and verbal communication
It would be great if you also have:
Additional languages: fluent in Spanish
Experience working with CRM systems
**Join NSO Group and make a difference
**
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