Account Manager

21 hours ago

Tel Aviv, Tel Aviv, Israel Atera Full time

About Atera   

Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot,  functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. 

About the Role

As an Account Manager at Atera, you'll be a key growth driver—responsible for managing and expanding a portfolio of high-potential customers. You'll deepen relationships across accounts, becoming a trusted advisor who understands each customer's unique goals and aligns Atera's value to their business outcomes. This is more than a sales role: it's a strategic, consultative position where you'll shape the future of Account Management at Atera.

You'll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, you'll also help define and scale the tools, processes, and best practices that fuel our long-term growth.

Responsibilities

  • Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
  • Act as a trusted advisor by aligning Atera's value to customer goals and business needs
  • Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
  • Lead QBRs and strategic planning to drive customer alignment and retention
  • Collaborate cross-functionally to share insights and influence product and customer strategy
  • Monitor account health, proactively mitigating risk and driving satisfaction
  • Help build scalable processes and playbooks to support revenue growth

Requirements

  • 4+ years in a quota-carrying position such as Account Management, Expansion, or Account Executive within B2B SaaS (IT or tech-related industries a plus)
  • Proven success in growing existing customer relationships, consistently hitting expansion and retention targets
  • Skilled in contract negotiations, expansion discussions, and renewal management
  • Proficient with Salesforce and familiar with tools like Gong
  • Strong commercial instincts: understanding customer needs, identifying opportunities, and creating win-win solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility and strong relationships with customers
  • Excellent communicator: clear, empathetic, and persuasive across multiple mediums

Bonus Points If You Have

  • Analytical skills using tools like Excel, Looker, or Tableau
  • Experience working with IT service providers, MSPs, or technical buyers
  • Success in a high-growth, scale-up SaaS environment
  • Multilingual skills for engaging a global customer base

So…what's so good about Atera? 

At Atera, our offices are buzzing with the sounds of teamwork and bubbling with laughter and mutual empowerment. We're a team driven by shared purpose and passion, fostering a culture of collaboration, transparency, winning as a team, and excellence. We're passionate about pushing team members to take charge, give back to our community, and embrace a little competitive spirit. Atera's dynamic environment supports learning, internal mobility, and curiosity, so there's never a dull moment. Join us and let's make things interesting

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