RMA Manager

5 days ago

Bet Shean, Northern District, Israel DRS RADA TECHNOLOGIES Full time ₪60,000 - ₪80,000 per year

DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.

Join Our Team as a RMA Manager at DRS RADA Technologies

Key Responsibilities:

  • Manage the Service calls and RMA processes ,systems and tools
  • Define and manage Service's KPI's
  • Coordinate company's resources for achieving SLA commitments
  • Manage sales administration activities
Requirements
  • 3 years of relevant experience (RMA, SLAs, Service) with complex hardware products
  • Experience as a large programs ILS program manager
  • Experience from defense companies – advantage
  • A team player and great communicator, comfortable working with multiple interfaces simultaneously.
  • Knowledge in providing technical support and product maintenance life-cycle.
  • Excellent analytical and problem solving skills
  • Customer orientation and excellent interpersonal skills
  • High level of English verbal and written