Service Manager

2 days ago


Tel Aviv, Tel Aviv, Israel Union Group Full time ₪60,000 - ₪80,000 per year

Join Lexus — A Leading Premium Automotive Brand

Part of the Union Group

We are looking for a
Service Manager
to our
Central Service Center in Petah Tikva
.

About the Role

As a Service Manager at Lexus, you will play a key role in shaping and delivering an exceptional customer experience. You will lead our service team, drive service excellence, ensure high-quality processes, and serve as a central figure in strengthening customer loyalty.

What You'll Do

  • Lead and implement Lexus' service philosophy and policies at the Petah Tikva Service Center
  • Manage the service team (service advisors, coordinators, and service representatives)
  • Handle customer complaints and resolve issues to ensure complete customer satisfaction
  • Lead the customer journey and service strategy; monitor service KPIs and quality metrics
  • Analyze surveys, identify service gaps, and develop action plans to improve service performance
  • Promote a culture of service excellence and enhance customer relationship practices

Requirements

  • Proven experience managing a team in the service or sales field —
    must
  • Strong verbal and written communication skills in English
  • Technical knowledge in the automotive field —
    advantage
  • Proficiency in computer systems and report generation

Location:
Petah Tikva


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