Service Manager
2 days ago
Join Lexus — A Leading Premium Automotive Brand
Part of the Union Group
We are looking for a
Service Manager
to our
Central Service Center in Petah Tikva
.
About the Role
As a Service Manager at Lexus, you will play a key role in shaping and delivering an exceptional customer experience. You will lead our service team, drive service excellence, ensure high-quality processes, and serve as a central figure in strengthening customer loyalty.
What You'll Do
- Lead and implement Lexus' service philosophy and policies at the Petah Tikva Service Center
- Manage the service team (service advisors, coordinators, and service representatives)
- Handle customer complaints and resolve issues to ensure complete customer satisfaction
- Lead the customer journey and service strategy; monitor service KPIs and quality metrics
- Analyze surveys, identify service gaps, and develop action plans to improve service performance
- Promote a culture of service excellence and enhance customer relationship practices
Requirements
- Proven experience managing a team in the service or sales field —
must - Strong verbal and written communication skills in English
- Technical knowledge in the automotive field —
advantage - Proficiency in computer systems and report generation
Location:
Petah Tikva
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