Senior Commercial Insights Manager

We're not merely seeking an operations manager; we're looking for a strategic consultant to our business leaders in Kenya. Someone eager to work on the front lines of our commercial business and strategy.

You could be an analytical project manager, a commercial insights analyst or someone working in credit (B2C).

In this role, you'll identify problems, manage analytical workflows, and deliver actionable recommendations and insights to our business leaders in Kenya. You'll handle multi-source data, design out of the box experiments, test hypotheses, and create impactful presentations and reports for your stakeholders.

This role is perfect for those with strong strategic planning and execution skills. If you're data-driven and thrive on strategic impact, this role is your ideal platform.

What's exciting about this role?

Your insights will drive key decisions, as you provide thought leadership and in-depth analysis using tools like SQL, R, and Python. You'll design innovative initiatives to enhance credit performance, working closely with various departments to achieve stellar results.

As a key player, you'll develop and refine financial models, monitor performance metrics, and challenge existing credit management practices. Your reports and presentations will influence senior management and investors, while your innovative approaches will keep M-KOPA at the forefront of the industry.

You'll build strong stakeholder relationships, communicate complex ideas clearly, and foster a culture of creativity and problem-solving. This role is your chance to make a significant impact, guiding business growth and setting new standards in credit management.

In essence, this role offers you a thrilling opportunity to lead transformative efforts in bad debt provisioning and adjustments , Interventions to improve credit performance, product, service, and pricing decisions

Our expectations are that your CV reflects a rich blend of technical expertise, practical experience and leadership competencies positioning you as a valuable asset in the field of Credit.

• We're seeking a candidate with a blend of technical expertise, practical experience, and leadership/advisory in a B2C Kenyan marketed business. Credit exp would be a bonus but is not essential.
• Showcase your skills in using data from SQL, R, Python, PowerBI, and Excel and through financial analysis produce insightful presentations. Knowledge of lending practices and consumer credit in emerging markets is a plus.
• To lead and influence General Manager and c-suite leaders in the business, exceptional interpersonal and presentation skills are crucial.

Our hiring process is as much about us selling to you as the other way round-the interview process will be as follows:

• Recruiter call 30 mins - an introduction to the process and M-KOPA.
• Hiring Team call 30 mins - High level introductions with the Credit Team.
• Take home assessment - A deep dive into the role dynamics.
• Personality test - Self awareness is crucial for you as a strategic leader.
• Stakeholder interview 60 mins - This is where most of the magic happens.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.