Service & Customer Administrator

About Us

GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers' confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange.

Job description

As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, driven by a passion for quality, design, and cutting-edge technology. To support our growth and strengthen our service operations, we are looking for a
Service & Customer Administrator
to join our team in Israel.

Location

Grohe Israel, Yitzhak Rabin 1, Petah Tikva – Global Towers, Building A, 19th Floor

Your Impact

In this role, you will ensure smooth daily operations for our Service Department by managing customer calls, coordinating technicians, overseeing logistics and inventory, and providing reliable administrative support. You will also play a vital role in maintaining service continuity by acting as backup for the Call Center when needed.

What You'll Do

• Lead call center operations, managing incoming calls (70–150 daily), tickets, outbound calls, and customer complaints
• Assign service calls to technicians, follow up on open tickets, and coordinate appointments with customers
• Oversee inventory and warehouse setup, ensuring stock accuracy and proactively identifying shortages or obsolete items
• Coordinate shipments with logistics partners, expediting orders and resolving delivery issues
• Manage supplier invoices and support the team with day-to-day administration
• Act as liaison between call center and field agents, ensuring service continuity during absences

What You'll Need

• Experience in customer service call centers
• Strong background in administration and logistics
• Industry experience in sanitary or consumer goods (advantage)
• Proficiency in SAP (advantage)
• Fluent in English and Hebrew
• Highly organized, detail-oriented, and able to manage multiple priorities
• Calm, patient, service-oriented, and reliable team player

What We Offer

• Permanent contract
• Meal vouchers, transportation allowance, and comprehensive family health insurance
• Office-based role in a close-knit, supportive team environment
• Opportunity to contribute across multiple areas and help grow our office in Israel
• A collaborative culture where initiative, feedback, and service improvement are valued

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. And at LIXIL, we're committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We're a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.