Customer Technical Support

2 weeks ago

Tel Aviv, Tel Aviv, Israel Paragon Full time ₪60,000 - ₪80,000 per year

Description

Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.

As a Customer Technical Support, you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization.

Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience.

Responsibilities:

  • Own customer technical journey from onboarding to utilization and ongoing success and growth
  • Act as the primary technical contact for assigned accounts, ensuring their systems are operating smoothly and their technical needs are fully met
  • Build strong, collaborative relationships with customers and internal teams to drive mutual success
  • Empower customers to maximize the value of their Paragon systems by removing blockers, identifying opportunities, and leveraging product capabilities
  • Manage and resolve technical issues efficiently, delivering timely and proactive solutions to ensure optimal system performance
  • Collaborate closely with Account Managers, Engineering, Product, and Operation teams
  • Share best practices around Paragon implementation and usage
  • Identify upsell and cross-sell opportunities within existing accounts
  • Provide input into account health assessment on technical progress

Requirements:

  • At least 3 years in technical customer service or similar roles [preferred in post-sale support]
  • Strong ability to translate complex technical concepts into broader business context
  • Proven experience managing cross-functional technical projects
  • Excellent communication skills in English both verbal and written
  • Ability to manage multiple priorities and thrive under pressure
  • Solid technical knowledge in Kubernetes, Linux, and Networks
  • Work days: Monday-Friday
  • Ability to travel abroad up to 25%

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