Pre-Sales Engineer

About Atera 

Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. 

We're looking for a highly skilled Pre-Sales Solutions Engineer to join our growing New York Branch

Responsibilities:

• Build an in-depth understanding of Atera's products, features, and value proposition 
• Join sales reps on product Demo's to complement their sales process, present and answer technical inquiries, and demo technical solutions on calls with prospects 
• Collaborate offline cross-departmentally to obtain resolution to prospect requirements- From support to Product and R&D- you'll be expected to build relationships with your colleagues in order to leverage your resources for product know-how and ultimate technical resolution 
•  Ability to manage many projects/ tasks simultaneously in an organized fashion in order to support the various sales reps and prospect opportunities you'll be working on 
• Stay updated on industry trends, competitive landscape, and emerging technologies related to IT services, remote monitoring and management (RMM), and professional services automation (PSA).

Requirements:

• 3+ years experience in a technical presales, sales engineering, or solution consulting role
• Strong technical acumen in IT operations, RMM / PSA and Helpdesk Ticketing Solutions (or similar platforms) - a must
• Basic understanding of current AI LLMs - a must
• Familiarity with workings of Windows OS - preferred, Mac and Linux- an advantage
• Hands-on experience with API integrations and scripting - preferred, not required
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Willingness to travel (the position may require travel to a conference or two occasionally)
• Excitement for innovation and technology with a passion to work with people
• Ability to commute to our NY based office 3 times per week

Some of our benefits 

For this position, we offer a total annual salary of: $180,000. In addition Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan. At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week in our beautiful One Penn office, enabling collaboration and connection while also accommodating remote work arrangements.

Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value the unique perspectives and contributions of each individual and strive to create an environment where all employees are empowered to thrive. Our recruitment process is merit-based, ensuring that qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

We are dedicated to building a workforce that reflects the diversity of society and our customer base, and we are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to excel.