Senior Customer Success Manager

2 weeks ago

Ramat Gan, Tel Aviv, Israel BridgeWise Full time ₪90,000 - ₪120,000 per year

About Bridgewise
Bridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.

Position Overview
We are looking for a Customer Success Manager to join our team and focus on managing relationships with clients in Israel (with potential expansion to EMEA region). As a CSM, you'll ensure customers realize the full value of Bridgewise, from onboarding to ongoing usage, retention, and expansion.

This is a customer-facing role requiring a combination of relationship management, problem-solving, and a strong understanding of financial technology.

Key Responsibilities:

  • Own Customer Relationships: Build and maintain long-term relationships with the assigned customers.
  • Onboarding & Adoption: Guide new clients through implementation, ensuring timely onboarding and value delivery.
  • Account Growth: Identify upselling opportunities and collaborate with Sales to drive account expansion.
  • Retention & Advocacy: Monitor customer health, proactively address risks, and increase customer satisfaction and loyalty.
  • Customer Education: Provide training, demos, and ongoing education to drive product adoption.
  • Feedback Loop: Gather product feedback from users and communicate it to internal stakeholders.
  • Cross-Team Collaboration: Work with Support, Product, and Delivery teams to resolve issues and deliver success.

Requirements:

Experience:

  • 2–4 years in Customer Success, Account Management, or related customer-facing role.
  • Experience in SaaS or B2B technology (FinTech/Financial Services – an advantage).
  • Familiarity with financial data or working with investment platforms is a strong plus.

Skills:

  • Excellent interpersonal and communication skills (Hebrew & English).
  • Strong organizational and project management capabilities.
  • Customer-centric mindset with problem-solving orientation.
  • Comfortable working in a fast-paced, dynamic environment.
  • Analytical and data-savvy; able to interpret customer usage and health metrics.
  • Familiarity with CRM or CS tools (e.g., Salesforce, HubSpot, Gainsight).

Education:

  • Bachelor's degree in Finance, Business, Economics, or a related field.

What You'll Gain?

  • Be part of an innovative AI FinTech company.
  • Work with high-profile financial institutions and help shape how they invest.
  • Enjoy a dynamic startup culture with growth opportunities.

  • Strategic Customer Success Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel Pecan AI Full time ₪60,000 - ₪120,000 per year

    Pecan is an automated AI-based predictive analytics platform. It simplifies and accelerates the process of building and deploying machine learning models in various business use-cases, such as life-time value, Churn, demand forecast and more. Pecan connects to the raw data and completely automates the data preparation, engineering and prepossessing phases,...

  • Customer Success Manager

    5 hours ago

    Ramat Gan, Tel Aviv, Israel IRONSCALES Full time $60,000 - $120,000 per year

    Company Overview:We areIRONSCALES- We Fight PhishingIRONSCALES is an AI-driven email security platform that continuously detects and remediates advanced threats for organizations of all sizes worldwide. Our solution is fast to deploy, easy to use, and provides unparalleled protection against email threats.We care about people. We care about cybersecurity. We...

  • Customer Success Manager

    5 hours ago

    Ramat Gan, Tel Aviv, Israel IRONSCALES Full time ₪60,000 - ₪120,000 per year

    Company Overview: We are IRONSCALES - We Fight PhishingIRONSCALES is an AI-driven email security platform that continuously detects and remediates advanced threats for organizations of all sizes worldwide. Our solution is fast to deploy, easy to use, and provides unparalleled protection against email threats.We care about people. We care about cybersecurity....

  • Junior Customer Success Manager

    5 hours ago

    Ramat Gan, Tel Aviv, Israel BiltOn Full time ₪60,000 - ₪80,000 per year

    About Us:We're a fast-growing construction technology company transforming how Owners and General Contractors streamline operation & risk management on construction sites, impacting the life of +1M construction workers in one of the largest industries in the world. Backed by top investors and trusted by leading construction companies, we've grown to $10M+ in...

  • Customer Success

    5 hours ago

    Ramat Gan, Tel Aviv, Israel SQLink Group Full time $10,000 - $60,000 per year

    We're looking for a passionate and energeticCustomer Successto join our growing team and deliver an outstanding experience to our local & global clients.Responsibilities:Lead onboarding processes for new customersManage ongoing customer relationshipsDeliver product demos, trainings, and presentationsHelp clients realize real value from our...

  • Customer Success Associate

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel IsraTransfer Full time ₪40,000 - ₪80,000 per year

    Company DescriptionIsraTransfer, established in 2008, is one of Israel's trusted experts in currency exchange. Licensed by the Capital Market, Insurance and Savings Authority, IsraTransfer securely assists thousands of clients in transferring funds to and from Israel. Whether for purchasing property, making aliyah, or managing regular currency transfers, the...

  • Marketing Automation Manager

    5 hours ago

    Ramat Gan, Tel Aviv, Israel mate - Innovative Customer Engagement Full time ₪90,000 - ₪120,000 per year

    mateis looking for a strategic, data-driven, and creativeRetention & Marketing Automation Managerto join our fast-growing team and lead the execution of smart, personalized, and scalable customer journeys for our clients.mateis an agency (By Publicis group) specializing in data marketing and customer engagement, a strategic global partner ofBraze– the...

  • Senior Product Manager

    5 hours ago

    Ramat Gan, Tel Aviv, Israel ActiveFence Full time ₪90,000 - ₪180,000 per year

    We're looking for aSenior Product Managerto lead the strategy, vision, and execution of ourSecurity product for Generative AI applications. In this role, you'll define and build the next generation of AI security controls—enabling enterprises to use GenAI safely, responsibly, and at scale.You'll work at the intersection ofAI innovation and security,...

  • Senior Product Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel IronCircle Full time ₪120,000 - ₪180,000 per year

    We're looking for a Senior Product Manager who thrives at the intersection of user experience, technology, and strategy. You'll lead end-to-end product development — from concept to launch — collaborating closely with design, engineering, and data teams to deliver intuitive, secure, and impactful products.About UsWith over 17+ years of experience,...

  • Senior Product Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel IronCircle Full time ₪120,000 - ₪180,000 per year

    We're looking for a Senior Product Manager who thrives at the intersection of user experience, technology, and strategy. You'll lead end-to-end product development — from concept to launch — collaborating closely with design, engineering, and data teams to deliver intuitive, secure, and impactful products.About UsWith over 17+ years of experience,...