IT Team Lead

1 day ago

Silk Israel Silk Full time ₪104,000 - ₪130,878 per year

As the IT Manager, you will play a pivotal role in leading our IT department and ensuring the reliability, security, and performance of our technology infrastructure. You will be responsible for managing a team of IT professionals, overseeing day-to-day IT operations, monitoring systems for cyber security threats, and providing direction to support the organization's goals and objectives. In addition to strategic responsibilities, the role also requires hands-on involvement in day-to-day operations and project execution.

In this role you will report to the Director of IT /IS, this role requires significant technical expertise, leadership abilities, and a proactive approach to problem-solving in addition to hands on capabilities.

Responsibilities
  • Manage the Global functions of IT, Cloud and R&D Lab infrastructure, while ensuring 24/7 availability.
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  • Developing and implementing Standard Operating Procedures (SOPs) and policies for backups, disaster recovery, security administration, change control, operations, and network infrastructure..
  • Assess, manage, and administer employee identity and access
  • Manage our MDM and EDR solutions globally
  • Manage IT software, hardware, and equipment inventory
  • Provide technical support to end-users, including diagnosing and resolving hardware and software issues, and providing training and guidance as needed.
  • Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
  • Plan, implement and maintain information security strategy and policies to meet regulations, adequate market best practice such as ISO27001 and SOC2
  • Lead IT projects, including the design and deployment of new IT systems and services.
  • Monitor performance of IT systems to determine cost and productivity levels
Requirements
  • At least 3 years of experience in a leadership role managing an IT team
  • Strong project management skills with experience in leading complex technology projects
  • Experience working with Windows/MacOS/Linux operational systems.
  • Experience with VM infrastructure management (VMWare).
  • Experience with ticketing system preferred Freshservice.
  • Customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions
  • Constantly bring new ideas to improve service center processes, procedures, and services
  • Fluent in English - a must
About Silk
None

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