Lead Software Engineer, DevOps

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Job Category

Software Engineering

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

As a Lead DevOps Engineer, your role involves the design and development of robust, scalable, and resilient distributed systems. You'll define product specifications, leveraging your technical expertise to create optimal solutions hosted in Kubernetes on AWS Cloud. This position requires extensive collaboration with various teams throughout the software development lifecycle. You will lead design discussions and code reviews, contributing to the overall quality of engineering within the organization.

Your responsibilities also include creating and supporting reusable application components and patterns, considering both business and technology perspectives. You'll utilize developer tools and a range of AWS services for task management, source code handling, building, deployment, operations, and real-time communication. You are expected to demonstrate advanced skills in application design, implementation, and maintenance, often with minimal supervision.

Beyond technical tasks, you will mentor other engineers, sharing your knowledge and actively contributing to the enhancement of best practices and processes within and across teams.

Responsibilities

• Design, build, and maintain the scalable cloud infrastructure and CI/CD pipelines necessary to support our cutting-edge AI and optimization services.
• Champion Infrastructure as Code (IaC) practices using tools like Terraform and Kubernetes to automate the deployment, scaling, and management of our production environments.
• Implement robust monitoring, logging, and alerting systems to ensure the high availability, performance, and reliability of all services.
• Partner with development teams to streamline the software development lifecycle, improve deployment velocity, and embed best practices for security and operational excellence.

Required Qualifications

• 4+ years of hands-on experience in DevOps Concepts and Cloud Architecture.
• 4+ years of experience with AWS (mandatory to know concepts around s3, sqs, dynamodb, iam and kms) or other similar concepts around different cloud service providers e.g., GCP and Azure (Optional)
• 4+ Experience deploying and managing CI/CD pipelines. E.g., Jenkins and/or Spinnaker
• Advanced programming experience with at least two modern languages such as GoLang, Java, C++, Or Python including object-oriented design.
• Proven understanding of micro-services-oriented architecture and extensible REST and gRPC APIs. Experience building the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• Knowledge and experience to ensure Kubernetes cluster management including workloads in deployments and statefulsets remains reliable, available, secured and meet performance expectations
• Experience with Kubernetes packaging technologies such as HELM and experience in administrating Kubernetes config maps, services, deployments, and stateful sets.
• Experience with monitoring production and staging of test and development environments for a number of applications in a dynamic organization.
• Good command of the version control tools including but not limited to GIT.
• Strong expertise in troubleshooting complex production issues. Excellent problem-solving, critical thinking, and communication skills.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Preferred Requirements

• Knowledge or experience with AIOps, including working with AI-driven monitoring and automation systems.
• Some optional experience working as an SRE/Systems Administrator/Systems Engineer
• Ability to conduct performance analysis and solve large-scale distributed systems.
• Strong problem-solving skills and the ability to optimize code for performance.
• Familiarity with routing and scheduling algorithms.
• Knowledge in GIS including open-source routing engines and OpenStreetMap data
• Extensive knowledge of build tools (Bazel, CMake, or similar)
• Optional Knowledge of related programming languages such as C# or Javascript.
• Previous experience working in cross-functional, geographically distributed teams.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.