
Technical Account Manager
1 week ago
Cynet is seeking a
Technical Account Manager (TAM)
to manage the
technical journey of our partners (MSPs, MSSPs)
in the
EMEA region
, ensuring
seamless onboarding, deployment, technical enablement, and full product adoption
.
As a TAM, you will work closely with partners to ensure they maximize the value of Cynet's solutions. You will lead
cadence calls, participate in Executive Business Reviews (EBRs), and drive adoption
. You will collaborate closely with Cynet's
sales team
, who will own the business relationship, while you focus on the
technical success of our partners
.
What will you do:
- Own the technical journey of partners (MSPs, MSSPs), ensuring smooth onboarding, deployment, and enablement.
- Provide technical guidance and training to help partners maximize product value.
- Monitor partner health, analyze trends, and ensure feature adoption.
- Lead cadence calls and participate in EBRs to align with partners on technical goals.
- Address and resolve technical issues, collaborating with internal teams (Support, R&D, Product).
- Collect partner feedback and provide insights to influence product development.
- Ensure best practices are followed to improve overall partner success.
Requirements:
- 5+ years of experience as a Technical Account Manager, Sales Engineer, SOC Analyst
- Strong cybersecurity background, preferably with experience in a startup environment.
- Experience working with security vendors and partner ecosystems (MSPs, MSSPs, resellers).
- Technical proficiency, with the ability to translate complex topics for non-technical audiences.
- Data-driven mindset, using analytics to monitor partner health and drive adoption.
- Fluent Hebrew and English speaker (mandatory)
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