Customer Success Operations Specialist

2 hours ago

Tel Aviv, Tel Aviv, Israel AIDOC Full time ₪60,000 - ₪120,000 per year
About The Position

Aidoc is recruiting a Customer Success Operations Specialist in Tel Aviv. Join our team

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc's exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1,000 hospitals, including leading health systems in the US. Funded by some of the industry's leading VC's, Aidoc has raised more than $250 million to date, and was chosen as one of TIME's 50 most genius companies.

About this role

We're looking for a highly collaborative, analytical, and creative problem-solver to join our Customer Success Operations team.

In this role, you'll help scale the impact of our global Customer Success organization by improving systems, processes, and insights that drive operational excellence and real-world healthcare impact.

Responsibilities
  • Maintain and continuously improve Customer Success processes and documentation to ensure operational excellence.
  • Manage and update internal systems, dashboards, and data accuracy across CS platforms (e.g., Gainsight, Salesforce).
  • Collaborate with cross-functional partners (Sales, Product, and Finance) to streamline workflows and align around the customer journey.
  • Support business reviews, analytics, and reporting to provide visibility into team performance and customer outcomes.
  • Contribute to internal enablement by ensuring tools, content, and processes are up to date and easily accessible.
Requirements
  • 4 years of experience in Customer Success Operations, Sales Administration, or Business Operations.
  • Strong analytical thinking, problem-solving, and organizational skills with attention to detail.
  • Experience in knowledge and/or learning management systems such as Confluence, Glean, Highspot, Seismic, Letter AI
  • Excellent written and verbal communication skills in English.
  • Team player with a proactive mindset who thrives in a fast-paced, collaborative environment.
  • Bachelor's degree (BSc or equivalent) – advantage.
  • Experience with CRM or CS platforms (e.g., Salesforce, Gainsight) and Microsoft Office - advantage.
Working at Aidoc

Our Perks:

  • Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients' lives)
  • We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and free parking for employees.
  • Amazing and healthy breakfasts and lunches prepared daily by our personal chef
  • Stocked up kitchen & meal card
  • Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
  • Amazing culture - collaborative, transparent & fun
  • Attractive compensation package & benefits

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