IT Specialist

Pipl is the identity trust company. Our solutions allow organizations to provide frictionless customer experiences and approve more transactions with greater confidence and speed. We use multivariate linking to establish deep connections among more than 330 billion trust signals—email, mobile phone and social media data that spans the globe—and then look at the big picture to derive identity true.

We are seeking a skilled IT Specialist to join our team and provide essential technical support to our employees. The ideal candidate will have 1-2 years of relevant experience, with proficiency in managing SaaS applications, user and device management across Mac and Windows platforms, and facilitating smooth onboarding and offboarding processes. Exceptional customer support skills are essential for success in this role.

Responsibilities

• Serve as the first point of contact for all technical support requests from employees, providing timely and effective resolution to issues.
• Manage and maintain SaaS applications, ensuring proper configuration, user access, and troubleshooting as needed.
• Oversee device management for both Mac and Windows systems, including setup, configuration, and troubleshooting of networking, hardware, and software issues.
• Facilitate the onboarding and offboarding process for employees, including provisioning and deprovisioning accounts, setting up workstations, and ensuring a smooth transition.
• Document and maintain knowledge base articles, FAQs, and other support resources to empower employees to resolve common issues independently.
• Manage and maintain all IT equipment and the inventory system.

• 1-2 years of experience in a help desk or  IT Specialist role, preferably in a fast-paced, dynamic environment.
• Proficiency in managing SaaS applications and cloud-based services, with experience in user account administration and access management.
• Strong knowledge of Mac and Windows operating systems, including troubleshooting hardware and software issues.
• Basic understanding of network protocols and security concepts.
• Excellent customer support skills, with the ability to communicate technical concepts clearly and effectively to non-technical users.
• Demonstrated ability to prioritize and manage multiple tasks and requests simultaneously, with a strong attention to detail and accuracy.
• Proactive problem-solving skills and a willingness to learn and adapt to new technologies and processes.