Global Customer Experience Associate Director
Found in: beBee S IL - 4 weeks ago
In this role you will be responsible for developing customer relationships that promote customer’s retention and loyalty by delivering differentiated and personalized customer experience in every interaction.
Lead Teva API SO customer experience team, which is a key strategic function within the commercial organization who is responsible to maximize sales, profitability, and competitiveness of Teva api.
Develop Teva api Sales Office customer experience team to deliver exceptional service for our customers by using advanced tools for decision-making process, communication & opportunities.
- Leading the Sales Office Customer Experience team to service excellence.
- Improve customer experience and create customer engagement.
- Determine the Sales Office Customer Experience team's priorities and tasks in light of daily events and obligations while setting deadlines and overall business plans.
- Provide Sales Office Customer Experience personnel with guidance in handling difficult or complex inquiries and long-pending requests so they can be resolved effectively and efficiently.
- Streamlining and following all processes in order to obtain an optimal service.
- Analyzing statistics and other customer service related data.
- Measure key performance indicators to determine and improve the effectiveness of all Sales Office Customer Experience activities.
- Developing, improving and implementing customer experience policies, procedures and standards for the entire Customer Experience organization.
- Optimize the different Customer Experience processes in collaboration with cross functional interfaces to ensure high level of customer satisfaction.
- Building trustworthy relationships with customers, considering the various cultural backgrounds.
- Initiate and lead new high level initiatives and identifying opportunities to further improve the overall experience.
- Create an ongoing service discussions with customers and sales team.
- Collaborate and communicate knowledge across the organization.
- Manage and lead service related projects.
- Recruit, mentor and develop Sales Office Customer Experience personnel and nurture an environment where they can excel through encouragement and empowerment
- BSc in life sciences / chemistry / biology or other relevant field - must
- Proven experience in managing and leading global team- must
- Proven experience in managing Customer Experience team – must
- Experience pharmaceutical industry – advantage
- Good understanding of customer experience world (B2B) and customer focused
- Excellent interpersonal skills
- Result driven and analytical thinking
- Ability to get decisions and solve problems
- Strong Project Management and Leadership skills
- Ability to prioritize and deliver also under high workload and with tight timelines
- Self-motivated and positive thinking
- Ability to lead and manage during time of changes and instability by setting an example
- Fluent English-must, other languages- advantage
- MS office skills (e.g., excel and power point)
Head of Teva API Global Customer Experience
Already Working @TEVA?If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.-
Director of Customer Experience
Found in: beBee jobs IL - 2 weeks ago
Tel Aviv, Tel Aviv, Israel Zengo Full timeZengo is looking to hire a Director of Customer Experience (B2C) to join their team. This is a full-time position that is based in Tel Aviv.
-
Director of Customer Experience
Found in: beBee S IL - 2 weeks ago
Tel Aviv, Israel Zengo Full timeZengo is looking to hire a Director of Customer Experience (B2C) to join their team. This is a full-time position that is based in Tel Aviv.
-
Associate Director Business Finance
Found in: beBee S IL - 4 weeks ago
Tel Aviv, Israel Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Global B2B Digital Marketing Manager
Found in: beBee S IL - 2 weeks ago
Tel Aviv, Israel Teva Pharmaceuticals Full timeWho we are Teva API is the leading international supplier of active pharmaceutical ingredients (APIs). With the industry's broadest portfolio including over 350 products, Teva api is the go-to global supplier for APIs, supporting 75% of the top 50 global pharmaceutical companies. Headquartered in Israel, Teva api employs more than 4,000 professionals at 13...
-
Director of Product Management
Found in: beBee jobs IL - 2 weeks ago
Tel Aviv, Tel Aviv, Israel TripActions Full timeWe are looking for a skilled Director of Product Management to join our team and lead the development and enhancement of our virtual agent platform, catering to the diverse needs of millions of travelers worldwide. In your role, you will work with cutting-edge generative AI technology, collaborating with cross-functional teams to drive data-driven decisions...
-
Director of QA
Found in: beBee S IL - 4 weeks ago
Tel Aviv-Yafo, Israel Scopio Labs Full timeAbout Scopio LabsScopio Labs is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis. As a team, we work to enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. We are collaborative and global â and every...
-
Director of QA
Found in: beBee S IL - 2 weeks ago
Tel Aviv-Yafo, Israel Scopio Labs Full timeAbout Scopio LabsScopio Labs is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis. As a team, we work to enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. We are collaborative and global â and every...
-
Director, On-demand Transit
Found in: beBee S IL - 3 weeks ago
Tel Aviv-Yafo, Israel Via Full timeVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Director of Product Management at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be...
-
Clinical Research Associate
Found in: beBee jobs IL - 2 weeks ago
Tel Aviv, Tel Aviv, Israel Scopio Labs Full timeWe are looking for a Clinical Research Associate (CRA) to join our Compliance and Regulatory Affairs (RA) team. Scopio's Compliance and RA team is responsible for the company's clinical and regulatory activities, quality management systems, and for ensuring compliance with applicable standards.The team plays a central role in both pre-market and post-market...
-
Senior Customer Project Manager
Found in: beBee S IL - 4 weeks ago
Tel Aviv, Israel Nvidia Full timeNVIDIA is looking for a Senior Customer Project Manager. The customer project manager will be responsible for the definition, planning and execution of multidisciplinary projects with the company's strategic customers. Direct communication with customers, sales team and technical field teams, as well as most of development and operations teams in the...
-
Senior Product Experience Designer
Found in: beBee jobs IL - 1 day ago
Tel Aviv, Tel Aviv, Israel Dynatrace Full timeCompany DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...
-
Clinical Research Associate
Found in: beBee S IL - 2 weeks ago
Tel Aviv-Yafo, Israel Scopio Labs Full timeWe are looking for a Clinical Research Associate (CRA) to join our Compliance and Regulatory Affairs (RA) team. Scopioâs Compliance and RA team is responsible for the companyâs clinical and regulatory activities, quality management systems, and for ensuring compliance with applicable standards.The team plays a central role in both pre-market and...
-
Unified Communication Manager
Found in: beBee S IL - 4 weeks ago
Tel Aviv, Israel Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Director Supply Chain Function Manager
Found in: beBee S IL - 4 weeks ago
Tel Aviv, Israel Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Senior Director Portfolio
Found in: beBee S IL - 4 weeks ago
Tel Aviv, Israel Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Director Project/Program Management
Found in: beBee S IL - 3 weeks ago
Tel Aviv, Israel Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Senior Product Experience Designer
Found in: beBee S IL - 1 day ago
Tel Aviv-Yafo, Israel Dynatrace Full timeCompany Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...
-
Solutions Architect, AWS Startups
Found in: beBee S IL - 3 weeks ago
Tel Aviv, Israel Amazon Full timeDescription AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to...
-
Solutions Architect, AWS Startups
Found in: beBee S IL - 2 weeks ago
Tel Aviv, Israel Amazon Full timeDescription AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to...
-
Partner Solutions Architect, AWS, Partner Sales, AGS
Found in: beBee S IL - 2 weeks ago
Tel Aviv, Israel Amazon Full timeBASIC QUALIFICATIONS- Background in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps.- 4+ years SA or equivalent experience.- Fluent written and verbal communication skills.DESCRIPTIONThis role is based in Israel, but we have other roles across EMEA.Solutions Architects...