Customer Support Engineer IRC218373

Description:

Join us and be our Support/QA Engineer for our client who is leading Internet and Telco services provider. Your responsibilities would be ranging from providing L1-L2 support up to testing of Internet Hardware.

The products are Residential Gateways, Wi-Fi Routers and Wi-Fi Extenders based on Embedded Linux and OpenWrt.

Main technologies:

Networking, IP protocols, Routing, Firewall, Wi-Fi
OpenWRT, Embedded Linux
TR-181 Data Model

We offer:

Interesting and challenging work in a large and dynamically developing company
Exciting projects involving newest technologies
Professional development opportunities
Excellent compensation and benefits package
Modern and comfortable office facilities

#LI-TK1

Requirements:

* Experience as Customer Support Engineer in Telecom domain

* Experience with technical support / QA / data analysis/ development/ technical account management

* Strong experience in Network equipment (Cable, DSL, FTTH) and Linux services configuration (DNS/DHCP/Web/FTP/NTP services, dockers, etc)

* Ability to clearly communicate in English with users, co-workers, application developers and IT personnel both verbally and in writing.

* Strong HW/SW problem-solving and troubleshooting skills;

* Ability to perform log level analysis

* Good reporting and prioritization skills;

* Structured and process-oriented

* Exceptional troubleshooting, problem-solving, customer service, and analytical skills

* Self-learning ability, self-motivated and team player

* Computer Science fundamentals knowledge

* Good experience in manual testing

* Ambition to learn new systems, procedures, techniques in a short period of time

Job Responsibilities:

* Functional testing of residential gateways

* Investigation of in-service technical problems, assembling information and performing root cause analysis.

* Validation of solutions to issues discovered with existing equipment in-service.

* Setup and provide remote access for L3 support engineers

* Develop troubleshooting guides and guide equipment operators in their use.

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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