Current jobs related to API Customer Success Director - Chicago - NinjaTrader

  • Customer Success Manager

    1 month ago

    Chicago, Israel Vonage Full time

    OVERVIEW The Customer Success Manager is responsible for driving the ongoing satisfaction, adoption, enablement, and outcomes realization for Vonage's top customers. They will act as an internal champion to coordinate the cross-functional motions required for sustained customer success and growth. Key focus areas will include retention, advocacy,...

  • Customer Success Manager

    2 months ago

    Chicago, Illinois, Israel eTeam Inc Full time

    NIT1About the companyeTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we're one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work...

  • Customer Success Manager

    1 month ago

    Chicago, Illinois, Israel Choco Communications GmbH Full time

    To solve one of the largest problems of our generation we need to get the world's best talent.We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We...

  • Associate Director

    2 months ago

    Chicago, Illinois, Israel BI Pharmaceuticals, Inc. Full time

    As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our...

  • Personal Training Sales Director

    2 months ago

    Chicago, Illinois, Israel LA Fitness (Esporta FitnessFitness International) Full time

    We are looking for qualified Personal Training Directors for multiple areas in Chicago and surrounding cities Join Our Fitness Revolution as a Personal Training DirectorAre you a passionate fitness enthusiast with a knack for sales leadership? Do you have the drive to inspire and empower others to achieve their fitness goals? If so, we want YOU to be our...

  • Client Sales Director

    1 month ago

    Chicago, Israel Arista Networks Full time

    Company Description Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a...

  • Sales Director

    2 months ago

    Chicago, Illinois, Israel Rhyz Full time

    Company:MavelyPosition SummaryMavely's Sales Director will be responsible for working with brands to understand their needs and utilize the Mavely platform to build lasting and profitable relationships. In this role you must be a true hunter who enjoys the art of prospecting and the joy of closing new business. The ideal candidate thrives in a fast-paced...

  • Regional Sales Director

    1 month ago

    Chicago, Illinois, Israel Zencore Full time

    Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. We are seeking candidates with significant experience in Google Cloud to join our team. Our engagements aim to eliminate obstacles, reduce risk, and accelerate timelines for customers transitioning to Google and seeking assistance with data and application...

  • Regional Sales Director

    2 months ago

    Chicago, Illinois, Israel Coloplast Full time

    Location:Chicago, IL, USJob Family: SalesCountry/Region: United StatesThe Regional Sales Director – Wound & Skin Care is responsible for driving sales in the Wound & Skin Care business for Coloplast. This role will be responsible for ensuring strong execution of that strategy in their region through providing sales direction and building a culture of...

  • Director of Sales and Marketing

    1 month ago

    Chicago, Israel HotRun Inc. Full time

    Do you have desire to manage a hunting sales team and drive sales and marketing strategy within the consumer packaging industry? If so then this position could be the move you are ready to make. Proven experience in developing and executing effective sales and marketing initiatives, building strong relationships and growing market share is a must. Fast turn...

  • Regional Sales Director

    1 month ago

    Chicago, Israel Zencore Full time

    Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. We are seeking candidates with significant experience in Google Cloud to join our team. Our engagements aim to eliminate obstacles, reduce risk, and accelerate timelines for customers transitioning to Google and seeking assistance with data and application...

  • Director - Machine Learning

    2 months ago

    Chicago, Illinois, Israel Slalom Consulting Full time

    Who You'll Work WithAt Slalom Build we co-create modern technology and software products with clients who are ready to accelerate their digital transformation. We choose to imagine things made better, and then set out on a journey to realize what's possible. By blending design, product engineering, analytics, and automation, we build the custom-built...

  • Regional Director of Sales

    1 month ago

    Chicago, Illinois, Israel SEI1GLOBAL Full time

    SEI Investments is a global asset management firm with over $410 billion in assets under management as of March 31, 2023. There is an immediate opening for a highly motivated, results and detail oriented OCIO Regional Director of Sales for our North American Institutional team. The role will be a part of the Institutional Sales team and report directly to...

  • Senior Director of Sales Operations

    1 month ago

    Chicago, Illinois, Israel iManage Full time

    We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more. Being a Senior Director of Sales Operations...

  • Vascular Market Sales Director

    1 month ago

    Chicago, Illinois, Israel Medline Industries Full time

    Job SummaryMedline is looking for a Vascular Market Sales Director who will oversee and manage the sales activities of the market within covering the central third of the country. Implement and drive sales plans, strategies, objectives, policies and procedures that conform to broad corporate marketing objectives through the Account Reps. Lead sales and gross...

  • Entry Level Customer Service Representative

    1 month ago

    Chicago, Illinois, Israel Tri-State Energy Group Full time

    Entry Level Customer Service Representative:*No Experience Necessary**Must be able to commute to our office daily*The Entry Level Customer Service Representative will interface with customers to consistently address their needs in a helpful, friendly and unfailingly professional manner, helping further advance our Energy brokers superb reputation for...

  • Entry Level Customer Service Representative

    1 month ago

    Chicago, Israel Tri-State Energy Group Full time

    Entry Level Customer Service Representative:*No Experience Necessary**Must be able to commute to our office daily*The Entry Level Customer Service Representative will interface with customers to consistently address their needs in a helpful, friendly and unfailingly professional manner, helping further advance our Energy brokers superb reputation for...

  • Cabinet Hardware Product Sales Manager

    1 month ago

    Chicago, Illinois, Israel Aetna Building Solutions Full time

    Position: Cabinet Hardware Product Sales Manager (Full-time)Location(s): Maywood, ILReports To: Director of Sales & MarketingCompensation: Salary plus bonusWe are Aetna Building Solutions, one of the Midwest's largest distributor of building products. We supply surface, composite, plywood, hardwood lumber, and hardware to our dedicated customers. We are...

  • Publisher Partnership Manager

    2 months ago

    Chicago, Illinois, Israel Rekuten Global Full time

    Job Description:Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's...

  • Senior Director of Loyalty Sales and Account Management

    2 months ago

    Chicago, Illinois, Israel Comarch Full time

    If you are no stranger for loyalty platforms, have gained experience managing sales teams for enterprise sales and you are willing to create and execute outbound sales strategies, qualify, develop inbound leads, and oversee account management, join Comarch as our Senior Director of Loyalty Sales and Account Management. Develop your professional career and...

API Customer Success Director

1 month ago

Chicago, Israel NinjaTrader Full time

NinjaTrader is an investor-backed, growth-stage fintech company with an award-winning platform and over 1.5 million users. We are building products and services that empower active traders to easily analyze and react to data from the world's leading financial markets. Located in Chicago, our unique employee-centric company culture is one that our team finds inviting, comfortable and fun. Please visit www.ninjatrader.com to learn more about our business.

NinjaTrader is seeking a passionate customer success director to grow our team of solutions engineers and API support specialists. In this role, you will oversee a growing team of API Support specialists, as well as interact with our growing list of partners who use our award-winning trading software to train futures traders in a simulated environment.

The interest in this segment is soaring, growing 10x over the last year alone. This is a terrific opportunity to join a fast-growing, exciting company and help create seamless experiences for our rapidly expanding customer base. Successful candidates will be talented technicians, innovative thinkers and problem solvers who are passionate about helping grow our partners' usage of NinjaTrader.

In this role, you will:

  • Support our growing Vendor community by maintaining active communication between customers and our support and development teams
  • Manage and grow team of API support specialists who interact daily with our Simulated Trading Vendors, building the teams collective skill set and capacity
  • Develop an expertise in NinjaTrader's product offerings, underlying implementation, and technical design
  • Identify and troubleshoot issues with our Vendor's API integrations and ensure smooth operation of the system
  • Develop and deliver training materials, documentation, and best practices to help customers maximize the value of our API offering
  • Monitor customer usage and performance metrics to identify potential issues and proactively address them
  • Proactively drive system improvements and feature requests in collaboration with Product and Engineering departments

Key Job Requirements:

  • Minimum 3 years of experience overseeing a multi member team in a technical customer success, product support, or similar role
  • Proven track record of coaching and mentoring team members
  • Experience in creating, implementing and optimizing standard operating procedures
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
  • Customer-focused mindset with a passion for delivering exceptional service and driving customer success
  • Experience troubleshooting complex problems, working effectively across multiple teams
  • Strong time management skills and the capability to multi-task across multiple projects at once

Bonus Points for:

  • Demonstrated expertise with Java, JSON, or using third-party REST API
  • Experience with SQL, WebSockets, C++, .NET, or other programming languages
  • Experience with customer relationship management (CRM) tools and support ticketing systems
  • Futures trading or related industry experience

Our Core Benefits Include:

  • 15 days PTO per year
  • 7 paid holidays annually
  • 401k with Company Match
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance covered 100% by NinjaTrader
  • And more

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.