Senior Director of Sales Operations

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.
Being a Senior Director of Sales Operations at iManage means...
You are a highly data driven and experienced Sales Operations leader with a passion for working with sales teams and creating processes that contribute to increasing revenue and improving the customer experience. In addition to Sales, you will partner with other departments across the organization to optimize go to market operations and support customer lifecycle milestones and revenue planning. The focus of this role includes ownership and optimization of the sales technology tool kit, sales analytics, and sales enablement activity in addition to a significant focus on annual planning. You will serve as a strategic advisor to our Chief Revenue Officer as you work to anticipate the needs of the business. This is a unique opportunity to lead and grow an early stage operations team and engineer the direction of the operations roadmap
We value innovation, ownership, and out of the box thinking to solve business problems and to identify opportunities – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing as a professional and having fun along the way
iM Responsible For...

• Fostering a proactive sales culture by owning the global sales operations strategy including: quarterly planning, resource & capacity allocation, and operational roadmap creation.
• Working with Sales and Finance leadership to assist with compensation design and tracking, territory assignment, quota target development, in addition to operational reporting.
• Collaborating with global sales leaders to support effective sales forecasting and opportunity management.
• Overseeing the effective delivery of sales enablement training to all levels of the sales organization (leadership, account managers, business development, sales ops).
• Optimizing the sales organization's tech stack including supporting the implementation and selection of new tools.
• Overseeing systems administration (i.e. creating reports, optimizing processes, managing dashboards) and monitoring the team's adherence to maintaining CRM data. Systems include Salesforce, Clari, Gong, etc.
• Partnering with both Marketing and Business Development to develop processes that support reliable and consistent data around lead generation within Salesforce and other adjacent systems, leading to consistent pipeline visibility and reporting integrity.
• Aligning with Information Technology teams to ensure systems and information security.
• Developing strong internal relationships with other key management personnel to foster strong collaboration across Professional Services, Channels & Alliances, Renewals, Product Management, and People Operations.

iM Qualified Because I Have...

• 7+ years of experience managing sales operations, sales analytics and sales enablement for a SaaS company.
• A demonstrated background managing or closely collaborating with and contributing to Marketing Operations and Customer Success Operations team initiatives.
• Extensive experience with sales segmentation, account tiering, territory planning, quota setting, forecasting, sales compensation, and sales personnel KPIs.
• A demonstrated ability to grasp high level sales strategies and transform them into an operational practice.
• Experience driving consistent operational sales practices across a distributed organization with a customer centric approach.
• A strong understanding of Salesforce and other sales enablement applications such as Clari, LinkedIn, etc.
• Advanced Excel Skills
• A Bachelor's Degree in a technical, finance, or business-related field

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways
iM Getting To...

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my 'me time' with my work commitments.
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Own my career path with our internal development framework. Ask us more about this
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

About iManage...
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we're looking for people who love a challenge. People who are happiest when they're solving problems and collaborating with the industry's best and brightest. That's the iManage way. It's how we do things that might appear impossible. How we develop our employees' strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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