Customer Success Specialist

At HR4ALL, we are seeking a highly motivated and experienced Customer Success Specialist to join our international team.

This is an onsite position at our office in Kfar Saba.

You will focus on providing new customer accounts with a seamless experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue. Your primary goal will be to take E2E ownership for a set of incoming new accounts and guide them through the customer journey with professionalism and care.

• Prioritize and advance accounts through the customer journey to maximize conversions.
• Lay the foundations for long-lasting business relationships aligned with our company strategy and Value Proposition.
• Perform training, implementation, and deployment sessions with new accounts, documenting findings.
• Maximize product value for customers, keeping them updated about new features and potential use cases.
• Coordinate and monitor operational activities related to supporting your set of accounts.
• Manage customer activity using CRM tools for maximum efficiency and visibility, with follow-ups to closure on open issues.

• Customer-obsessive with 3-4 years of solid customer service, customer training, or customer technical support experience (SaaS background preferred).
• Flexibility in working hours, workdays Monday-Friday.
• Excellent written and verbal communication/presentation skills in English.
• Proficiency in at least two languages: Spanish, Portuguese, Turkish, Italian, etc.
• Problem solver who can find quick solutions and efficiently remove hurdles.
• Self-starter, resourceful, and creative in learning new domains.
• Fast learner with various technical systems.
• Strong familiarity with Salesforce, Jira (advantage).
• Proven knowledge and experience in Supply Chain / Shipping / International Trade industry (advantage).

We offer a competitive salary range of approximately $60,000 - $80,000 per year, depending on your experience and qualifications.