Senior Account Growth Specialist

2 weeks ago

Kfar Saba, Central District, Israel HR4ALL Full time

About the Job:

HR4ALL is seeking a highly motivated and experienced Senior Account Growth Specialist to spearhead product footprint growth in Kfar Saba.

This onsite position will focus on providing new customer accounts with an exceptional experience, driving customer satisfaction, subscriptions, and revenue. You will take end-to-end ownership of a set of incoming new accounts, guiding them through the customer journey with professionalism and care.

  • You will prioritize and advance accounts through the customer journey to maximize conversions.
  • Lay the foundations for a long-lasting business relationship in line with HR4ALL's strategy and value proposition.
  • Perform training, implementation, and deployment, qualifications, and discovery sessions with new accounts and document findings.
  • Maximize product value for customers and keep them updated about new features and potential use cases.
  • Coordinate and monitor all operational activities related to supporting your set of accounts.
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-ups to closure on open issues.

Requirements and Skills:

To be successful in this role, you will need:

  • Customer-obsessive mindset with at least 3-4 years of solid customer service, customer training, or customer technical support experience (SaaS background preferred).
  • Flexibility in working hours; workdays Monday-Friday.
  • Excellent written and verbal communication/presentation skills in English.
  • Proficiency in at least two of the following languages: Spanish, Portuguese, Turkish, Italian, etc.
  • Problem-solving skills to find quick solutions and efficiently remove hurdles to drive the customer journey ahead.
  • Self-starter resourceful and creative in learning new domains.
  • Fast learner with a range of technical systems.
  • Strong familiarity with Salesforce, Jira (advantage).
  • Proven knowledge and experience in the Supply Chain/Shipping/International Trade industry (advantage).

What We Offer:

We offer a competitive salary of $75,000-$90,000 per year, depending on experience, and a comprehensive benefits package.

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