
Senior Customer Service Manager
6 days ago
The Branch Manager is responsible for managing daily branch operations and developing existing and new customer relationships. The role involves overseeing sales performance, coaching staff, and addressing employee performance issues as needed. Key responsibilities include resolving escalated customer matters, performing Personal Banker duties, and establishing a strong presence in the local community through networking events and outbound calling efforts.
Sales and Performance
- Manage sales performance of banking center staff
- Conduct coaching sessions to improve sales skills
- Oversee staff development and address performance issues
Community Engagement
- Establish and enhance the bank's presence in the local community
- Participate in networking events to drive branch sales
- Initiate outbound calling efforts to engage with customers
Leadership and Management
- Oversee branch operations, including hiring, training, and facility management
- Collaborate with other lines of business to maximize growth and profitability
Benefits and Compensation
- Competitive salary range: $65,000 - $95,000
- Eligibility for an annual bonus
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