Customer Experience Manager

6 days ago


West Garfield Park, Israel beBee Careers Full time
Teller Supervisor Job Description

The Teller Supervisor plays a vital role in leading the teller staff and ensuring seamless branch operations.

This position requires strong leadership, organizational, and communication skills to motivate staff and effectively delegate duties among the teller staff.

  • Operate a teller drawer to serve customers in lobby or drive up
  • Recognize potential cross-sell opportunities and direct customers to appropriate personnel
  • Take a proactive approach to solving operational issues and make approvals/exceptions to policy as needed
  • Recognize and report potential fraud to management

The ideal candidate will have previous teller experience, 3-5 years of supervisory experience preferably within a financial institution, and excellent customer service and communication skills.

Responsibilities:

Ensure compliance of all department, bank, and regulatory policies and procedures are followed to maintain safety of customers and employees

Perform routine monthly audits and daily/monthly sales tracking

Participates in hiring, onboarding, training, and ongoing development of teller staff including performance reviews

Uphold established culture by providing best-in-class customer service and participating in community events



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