Medical Device Sales and Marketing Specialist

We are a dynamic medical device start-up focused on innovative technology for patient monitoring. Our company, Outreach Recruitment Agency, is seeking a versatile Customer Complaint & Sales/Marketing Administrator to manage customer complaints and support sales and marketing efforts to boost business performance and customer satisfaction.

• We oversee sales orders, coordinating with finance and logistics for order processing and delivery.
• We assist in creating and managing marketing campaigns to promote our products.
• We update our CRM with current information to ensure accurate data.
• We help develop and distribute marketing materials such as brochures and social media content to engage with customers.
• We work with various departments to ensure unified efforts in sales and marketing.

• We handle service calls, assist users, and manage tickets in the service management system to resolve issues promptly.
• We work with Operations, R&D, QA, and RA to resolve complaints and improve product performance.
• We ensure the complaint process adheres to policies and regulations to maintain high standards.
• We maintain professional communication with customers during issue resolution to build trust.
• We keep accurate complaint records and provide reports to management to track progress.
• We analyze complaint data for trends and improvements to product performance to drive growth.

• Bachelors degree in a relevant field such as Life Sciences, Engineering, or Business.
• Experience in marketing, customer support, or QA within the medical devices industry.
• Excellent problem-solving and communication skills to interact with customers and team members.
• Proficiency with complaint management systems and CRM/marketing tools to streamline processes.
• Understanding of medical device regulatory standards such as FDA and ISO to ensure compliance.
• 2+ years of experience in sales or marketing to drive business growth.
• Skilled in Microsoft Office Suite and CRM software such as Salesforce and HubSpot.
• Experience with ERP systems such as NetSuite and Priority is beneficial.
• Strong organizational skills and attention to detail to manage multiple tasks.
• Fluent in English and Hebrew, both written and verbal, to communicate effectively.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, to attract top talent and drive success.